Reviews (5,810)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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Our customers use it A LOT so it has been a great addition. The only thing that has kept me from giving 5 stars is the chat is a little glitchy. Some people don't see messages and think we are ignoring them even though we have sent replies. Also some newer messages arrive before older ones making the chain confusing.
Otherwise a great addition to our store.
Easy to use, all coms in one place - customers do complain though about the wigget popping up all the time.
Great, at no additional cost, but would be good if you could paste screenshots rather than having to save and attach
Super simple integration with great features. It's a straightforward app that makes communicating with website visitors easy, while removing all the unnecessary functionality/services from other chat bots.
I love that I can stay up to date and informed when my customers need me. Shopify Inbox keeps my customers calm until I can get to their questions and they enjoy the easy use too. I especially enjoy the fact that there are answers that I can give to the system for helping my customers when I'm away after hours.
Allows us to connect to visitors and customers at the right time, right when they're shopping - and gracefully handles when we're not available. Great product which helps us deliver a great service.
Very helpful in letting us answer some of the most common ones we get 24 hours a day for customers world-wide! It gets them the answer they want to purchase right away and frees up our staff so we can keep building here at Santa's workshop.
This app has been improving, and currently seems like a pretty good value relative to paid options. But it still bugs out far too frequently, with customers not recieving any messages and asking if anyone is there while I'm actively replying to them. Hope it improves over time!
Great app, works really well on desktop pc but freezes sometimes on the mobile app.
A great way to communicate directly with shoppers at the exact moment when they might hesitate about a purchase, with the added benefit of getting first-hand feedback about your products and services.
