Shopify Inbox

I like the inbox app a lot - I can use it from my browser or from my phone so even when I'm on the go I can chat with customers!

I set an away message but unfortunately it's so awesome and sounds like me that my customers sometimes reply to me like I'm actually starting a conversation but that's something I'm just going to have to figure out!

The app is okay. It would be nice to be able to forward messages to other staff members who are not listed on the shopify list. We have staff who simply answer products questions and have no need for access to shopify.

Very helpful app to communicate quickly with my customers no matter where I am at. I like how easy it was to install it and that it includes a mobile app so I get notifications right away when customer needs assistance.

I don't mind the chat. I don't need to be notified of every reply if I'm online talking to the customer. I was still being notified of replies an hour after a conversation ended. it was annoying.
I also shut off the email notice I had over 100 notices in my inbox. That seems extreme.

we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. The addition of the unified inbox assists greatly so that one person can manage the inboxes for all stores. It would be great if there was an automatic assignemnt feature so that only one perosn got notifications rather than all the users. the assigned user could then assign it to another if necessary.

We really appreciate this app and are glad it's part of the free ecosystem of Shopify apps and add-ons. Customers use it frequently and we can set our hours and auto-replies, which is important as a small business.

It bugs me that even if i answer quickly it always goes to an email even if they are still on the site. I'd like it to be more of a real time app instead of multiple emails back and forth! Otherwise it is very handy to use and have chat on your site and yeah, it is FREE. works well on computer or phone. So - I was giving higher score but dropped it down to a three because reviews are not all legit.

Fantastic chat functionality with the perfect mobile app so real-time chats are never missed. We love the visibility into what product page the shopper is on when they engage the chat. Highly recommend!

I love this app. It allows me to respond to customers as soon as possible, easily share product links with them, see the items on their cart and provide better customer service.

This is an excellent app for customer follow-up enquiries, but we get duplicate e-mails into our inbox and these tend to pile up.

A suggestion would be for the app developer to add a WhatsApp or similar notice to alert us 24/7 that there is an e-mail (perhaps even including the active link) awaiting our attention. This would lead to far quicker response times across international time lines.