Reviews (5,810)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
Refine
-
By rating
We like it... but there are a few things we would like to share.
1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with.
2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations.
3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.
It seems to be well maintained and updated, works reliably, nice to be able to collaborate with other employees to assist inquiring customers, only picky thing would be I wish we could customize the UI a little more like G-Mail Inbox, etc, and perhaps incorporate the AI capabilities for creating replies quicker, etc
Good App that links well to order enquiry status. With a bit more control over the position and size of the widget I would have given 5 stars
Quick, easy to use, has given us a better insight into customer issues and questions and enabled us to be more responsive in and out of hours.
Super easy to setup. Good user experience. Had an immediate lift in online chat conversations from Zendesk.
Loving this app so far, I was converted from a different app and it's the best thing I done. I have had more people use our live chat in the past 24 hours then I had on our old system in the 6 months we had it. Easy to use.
The inbox for windows has been great. For some reason I cant access it with my phone, my only complaint about the app.
The notifications don't always work, but this has been a great way to improve our customer service, and the speed in which we get our customers what they need. Everything works pretty seamlessly in the chat (giving discounts, links to product pages, even being able to see a brief overview of the customers profile) and this allows our team to work quickly, and efficiently.
The app is great! Very user-friendly, easy to manage, super helpful data like the page the customer is looking at, customer profile, order history, items in cart, etc.
I love the chat feature! It really helps to convert sales and I feel that it helps my customers to feel that they can trust that my tiny little business is legit and trustworthy and that it gives them confidence that they won't get scammed.
