Shopify Inbox

The app works quite well. My only issue with the app is that the notification sound is very quiet. I am not sure if this is a setting on the app or on my phone but that is the only thing I would improve/change on this app.

I love getting notifications so I never miss an inquiry from a customer. The only thing is I don't know if it screens spam or bots.

great way of customers being able to ask questions immediately without having to search for an email address and I think has converted browsers to buyers

This app has great potential. Based on where it's development is at the moment, I gave it 4 stars since it's still fairly basic. For what it does, it does it really well, otherwise it would have been an easy 5-star rating. The fact that it's free, and works right out of the box is tremendously helpful for starting-off business who can't afford 3rd party solutions that cost an arm-and-a-leg. Eventually as INBOX continues to grow and develop, it's usefulness will continue to grow as well.

Very usful. Much more accessible to our customers who can not find our email address, and also the chat will target the specific item they might have a question about. I have found that the auto generated suggested messages are not always accuarte, saying we have something in stock when, in fact, we are out of stock. Overall it is a postivie experience.

Very easy to use and it has increased my sales since adding this app to my store.

I love this app. I've had many real time and other conversations with customers that have led to sales because of Shopify Inbox letting me know right away that a customer wants to communicate.

Very easy to use. The notification settings work perfectly to keep your response times low. The automation settings are easy to use and fully customizable.

Shopify Inbox is helpful. It makes it easy for the potential customer to ask questions about the product. You have a better chance of converting them and making the sale.

We've been using this app for about a year now. It's simple and straight forward to set, and easy for our team to manage and interact with customers on our website. It has all the tools needed making it chatting with customers an easy task. Highly recommended.

The only complaint, and I'm nitpicking, is the agent's avatar which doesn't display on the front end. It would be great if the avatar of the agent taking the call could be displayed on the chat instead of the smiley face to make the interaction more personal. Other than that, we love it.