Reviews (5,811)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.

October 18, 2023

please allow us to filter products based on tags and collection or any way, so we could send multiple products in chat to customers. That will be best. And also make it able about the customer queries if it match with any pre set questions with only one or two words.

Rest all are best.

Jaipur Bazar
India
1 day using the app
Edited February 18, 2026

I really like this app because it lets me respond immediately to my customers, and to keep track of our conversations. It has led to many custom sales and customers are assured of my attention to their questions or concerns right away. Great app!

Sparrow Handmade
Canada
Over 2 years using the app
October 16, 2023

The inbox is a really easy to use on our Shopify store. I would give 5 stars but there is no email address to use to connect the inbox to the "contact us" and the doesn't seem to be a feature to integrate Meta messengers directly to Inbox even though I've seen this in online videos for Shopify Inbox.

Hairdressing Supplies
United Kingdom
7 days using the app
October 17, 2023

Works well but the instant answers need to allow you to link pages and products.

Epic IDs
United States
Almost 2 years using the app
October 13, 2023

This app is a fantastic resource for direct customer communication on your website, and the best part is that it's completely free! Plus, it won't slow down your site and integrates seamlessly with your website. What more could you ask for?

SimpleModerne
Netherlands
About 2 years using the app
October 13, 2023

Very good. Seems to be a little laggy between phone and computer. It usually appears on phone immediately and sometimes message doesn't show up for up to 5 minutes on the computer. Other than that works great!!

Kenton Industries
United States
Over 1 year using the app
October 13, 2023

Outil qui augmente et aide au contact avec les nouveaux clients, les commandes en préparation, le service après-vente.
Client saisit l'opportunité de la fenetre proposé pour surfer autrement et faire progresser son idée.
Intéressantes possibilités d'insérer des liens vers des produits et avec une image vignette !
Difficile d'accès avec le mobile (GSM, téléphone portable), dommage.

©Laboutiqueduflocage.com, PROPHILM SARL
France
About 1 year using the app
October 6, 2023

Very happy with the app. The only thing I wish it could do is to easily create a new order from the app as opposed to having to log into the last order in Shopify.

Washco Equipment Canada
Canada
2 days using the app
Edited June 10, 2024

This is a great app so far. Would love a way to bookmark, star, or prioritize open chats or create some kind of ticketing system. As sometimes there is follow-up required with some questions.

Also would love the ability to save/organize/tag chats.

Tofino Towel Co.
Canada
Over 1 year using the app
Shopify replied October 10, 2023

Hey, there! I'm glad you're liking the app so far! Thanks for taking the time to leave a review and some suggestions. I can see how these can improve your workflow and make it more efficient, so I'll relay the suggestions to our development team. -Summer, Shopify Support

October 3, 2023

Great app! Would be great if customer had an option that could ad phone number instead of email and also would be great to can embed the chat button anywhere.

Pullmark
Romania
5 months using the app