Reviews (355)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up, with fast, accurate search and filters that work out of the box and outperform Shopify’s native search. They highlight powerful, customizable filtering and merchandising, support for large catalogs, and built‑in recommendations that can replace other apps. Many value the analytics for improving navigation and conversions, and frequently praise the responsive, hands‑on support and strong ROI.

March 25, 2022

I was really impressed when I found the Fast Simon App. It looks like it can do everything I want it to do and maybe more. I am still setting everything up. I did run into some display issues, but Kate was able to figure out what needed to be changed and the problem was solved within minutes. This is the best search and filtering we have ever had on our site. Thank you.

Heavyglare Eyewear
United States
About 2 months using the app
October 24, 2018

This app is a no brainer if your store has a lot of products. The look-a-alike feature is awesome and does a great job of recommending similar products. If you take the time to add a lot of tags to your products, you can really develop great searching capabilities on your site to show customers exactly what they are looking for. Also, shoutout to Ed in customer service for all the help!

Tenth Street Hats
United States
12 months using the app
February 28, 2019

Works great and allows customers to easily find our products. We discovered an issue with our theme not integrating properly and I put in a ticket with the app on a Friday afternoon and got a response within an hour or two. I got several updates while they were looking into the issue over the weekend and they gave us easy instructions to fix it first thing Monday morning. Very impressed with the support!

UNI KEY Health
United States
About 1 year using the app
September 16, 2019

This is a fantastic app! There are so many built-in features it allowed us trim down two apps we didn't need anymore. The customer service and support is first-class. The IS+ development team also helped us customize the look to match our site, along with continued tweaks as they arose, without hesitation. Overall it's a very intuitive and lean app, which also sped up page load times for us. Thanks guys!

MPG Sport CA
Canada
About 1 month using the app
June 29, 2023

Fast Simon is crucial to our business. This app makes it so easy to set up our collection pages with the order of products we want. They're always updating to new and impressive tech. There are always new updates that push our site to the next level. Kylie, our rep, is the best. She always handles our issues very fast and lets us know when there is something better we can be doing to better utilize Fast Simon tech.

Best Bully Sticks
United States
Over 3 years using the app
Fast Simon replied August 13, 2023

A please powering your ecommerce site!

December 7, 2020

I really like working with the Instant Search+ team. We needed some features that were unique to our website and their support team was very helpful in customizing their app to work for us. Their support team is responsive to emails and works fast. I really like their app, it's fast and it provides valuable data to help me streamline our website for the best possible customer experience when searching for products.

Kerrits Performance Equestrian Apparel
United States
3 months using the app
Edited April 27, 2018

And they've done it again! Thanks to Jay who fixed our issue seconds after I reached out to the Zen support team! You rock!
Kudos to Jeff, Ed and the team! Awesome support. They fixed our issue instantly and with amazing personalized service. They paid special attention to the fact that it was Friday and we needed to have everything perfect for the weekend. I'd recommend this app to everyone. Thanks so much guys!

Revolve Furnishings
Canada
8 months using the app
Edited September 6, 2019

Very happy with the professional look and feel of the search results. Category and product suggestions make search a snap for visitors, driving conversions.

The support has been phenomenal every step of the way with prompt communication and common-sense solutions. Can't recommend it enough.
The support has been phenomenal every step of the way with prompt communicaion and common-sense solutions. Can't recommend it enough.

Roma Designer Jewelry
United States
Over 2 years using the app
July 13, 2021

One of the best onsite search Apps I have used in my career. Tons of features and customizations that any user can take action on. One of the greatest values of instant search is their customer service. Extremely fast response times and if they can't resolve over email they will schedule a 30 minute session with you asap. Would highly recommend this app to anyone on the fence or in the midst of researching on site search software.

Bodybuilding.com
United States
8 months using the app
November 17, 2016

I just installed this app and am really impressed. We give all our product names a unique name that does not always have the keywords that people are searching for in the name of the product, so the native shopify search was not giving great search results. We installed this app and the search results are way better. The autofill feature is a lot more like the Google search experience, which is great because this is what people are used to.

Groovygroomsmentgifts
United States
About 18 hours using the app