Reviews (355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up, with fast, accurate search and filters that work out of the box and outperform Shopify’s native search. They highlight powerful, customizable filtering and merchandising, support for large catalogs, and built‑in recommendations that can replace other apps. Many value the analytics for improving navigation and conversions, and frequently praise the responsive, hands‑on support and strong ROI.
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We used this app for a year at the rate of $49.99/mo without any issues. But at the end of the year, they inform us that they now base their plans on monthly Sessions (not the number of search queries) and that we're now forced into a plan that is $129/mo. That is an unreasonable upsell considering we spend on marketing to increase our traffic (sessions) but that does not necessarily translate into increased use of this search bar app. Why? Because we target our advertising at specific products and pages. In-store Searches are primarily driven by Organic Traffic. So why should we pay more for a search bar because we advertise more? Especially when that does not impact searches by organic users? If we have 72,000 sessions but only 2,000 searches... why are we paying for sessions? These things are unrelated and it's a sneaky way of linking their fees to our marketing spend. Big NOPE. If you want to be penalized for spending more on marketing and increasing your sessions, then this might be the search bar for you! But there are plenty of other highly functional search bar apps that charge based on actual use of the search bar - based on searches. When asked for an explanation about this via their support channel the responses were timely but terse and uninformative. For $129/mo you at least expect very friendly customer support. After the initial 1-star review we posted they reached out to complain about details of the review but not to offer any sort of remedy to the core issue. Seems they are more concerned with review stars than with customer satisfaction.
App embarrasses owners with a message that states your limit has reached ON THE MAIN WEBSITE, caused us to lose over 5 customers on the same day and 2 complaints!!!!!!! Never will install, free is not free it is an embarrassment
Dear merchant, thanks for the feedback, however, the limit notification is only visible to the store administrator - certainly not the shoppers. We can discuss this further on our support at support@instantsearchplus.com.
WOW! What an absolutely horrific 24 hours that was. First, the app immediately starts engaging on the site and you can't disable it. Great, right? Not if it causes 404 errors all over the site and current apps to fail. Then, you rush to uninstall it after it wrecks through your site like a bulldozer, and the after effects remain! 404 errors for search results, broken apps throughout the site. The only way to get it to start working.... to reinstall the app and waste 2 hours of your life on the phone with support.
I've tried hundreds, literally hundreds, of apps on Shopify and never has one been worse than this.
So sorry for your bad experience and thank you for your feedback. This used to be an intermittent issue that would sometimes happen after uninstall. We’ve changed the app integration with Shopify theme files so this type of issue can no longer happen.
We used it and its good working no complains just to be fair.
But going from 19 bucks per month to 149 for no reason ???
Even the customer support could'nt explain whats the added value behind that price pump... because there is just none ..
Im sure there some plugins that have more fair prices in the marked
its sad but we're out....
Sorry for the bad experience. The new Shopify Store compelled us to crush 12 price plans into 4… This is why we don’t have that plan anymore. We have been working with existing customers on a case by case basis to ease the transition.
Decided to try it with the free trial, our site went over the free trial searches and we decided not to move to the paid plan for analytics times not being long enough and search limits too low for the price. After uninstalling I could not resume back to our normal Shopify search. Sent out a couple emails to help me "uninstall" and they said we have to "reinstall" the app to uninstall the app. Since we used up the free trial the only way to reinstall is to pay $150 monthly fee for the app. It's caused a tremendous amount of loss on our site. Sadly very disappointed how corruptive it has been. A free trial app should NEVER put a Shopify customer in this circumstance.
So sorry for your bad experience and thank you for your feedback. This used to be an intermittent issue that would sometimes happen after uninstall. We’ve changed the app integration with Shopify theme files so this type of issue can no longer happen.
FAST SIMON is very easy to use, but really powerful solution for merchants to improve Search System. It covers not only product search but do help boost CRM and SEO too. The help center is very professional. I recommend it.
Their support is excellent!
Thanks you so much for your review!
If a problem occurs while operating the site, fast simon will identify the problem in a short time and respond.
I think anyone who has experience managing a site knows how important this is.
So I recommend this app.
Thanks so much to you and the entire Andar Team!
I recommend this app, I searched a lot and finally got into this one. Great App, support and service.
Had issue using the app, Just finished a online help out section by Ido Barel, he fixed it in 5 minutes!! Wow, the filter style problem bug me for days and can't believe how efficient they are for improving my website!! THANK YOU
