Reviews (355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up, with fast, accurate search and filters that work out of the box and outperform Shopify’s native search. They highlight powerful, customizable filtering and merchandising, support for large catalogs, and built‑in recommendations that can replace other apps. Many value the analytics for improving navigation and conversions, and frequently praise the responsive, hands‑on support and strong ROI.
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Looks terrible on the site and when you try to delete the app, it leaves code on the site so it breaks other apps.
Hi,
Sorry that you were having a bad experience. Here's what happened.
You installed our app twice on November and December 2021, and used it until April. You had 3 support tickets opened. All three tickets were responded to immediately in minutes, yet there was no response or acknowledgement from you. We also tried to reach you directly - yet no response. Please check your email system as it may have been blocking our support responses.
Also, while you have been using our app, you had another search & filter app installed at the same time. This may have caused a conflict on your store's front end. There is no code left by our application on your store.
We are happy to help you out. Please contact our support@fastsimon.com and leave a phone number in case our email response is blocked.
Thanks
Fast Simon team
Have really enjoyed using this. It has made merchandising really easy. Customer support has been really responsive as well.
This app didn't work initially and required a set up working with our website theme. The support suggested "contact your web developer or theme provider to further guide you on".
Dear, firstly apologies about the bad experience. We do our best to seamlessly integrate with every Shopify theme. Nevertheless, there are some cases in which a dedicated theme development is needed. Our dedicated support is happy to assist you at support@fastsimon.com
You can easily enable auto complete search without this app or any other apps. Here is the details.; https://help.shopify.com/themes/customization/store/enable-autocomplete-for-search-boxes
Amazing app and even better support! The team was responsive, helpful and really pleasant to deal with. The product took our unorganized search and made it look beautiful and function flawlessly. Two enthusiastic thumbs up!
After looking for a great search and filter refinement for the collections we finally landed on InstantSearch+. So far it has been able to do everything we need and seems to be the one we will go with. On top of that, the team is very responsive and has been able to help when needed.
they don't let you know that trial has ended + they coruppted all the search results.
i lost a lot of sales because this app decided to show my customers empty pages when my trial has ended ( before i installed the app my search was good)
that's a very bad behaviour ,and the owner of this app probably seeing $$$$ as the only metric and don't care about the users
So sorry for your bad experience and thank you for that important feedback, we’ve changed our integration with Shopify theme files so this issue no longer exists. BTW, Have you checked your spam folder? We do send email notifications throughout the trial period. You can contact us at support@instantsearchplus.com.
After several months of using, our search functionality is vastly improved. I just wish it was more affordable for smaller businesses. I'm on the fence about dropping it because I'm not yet convinced the cost justifies the service.
Really loved this app to begin with, but recently became disappointed in a few things that led me to cancel. Firstly, the sudden price increase - from $140/yr to $400/year?! - for the same level of features. Once it expired, the regular search functionality was disabled/broken on my website. I lost a lot of business over the weekend because no one could search my products. Their customer support responses were unfriendly/rude, unhelpful, and did not make me want to support this company any longer. I researched and found several other Shopify instant search apps for far less cost and/or free that do the exact same thing and even offer more features. Don't waste your money with this Search app.
Hi Claire,
We were sorry to read your review. A few facts to keep in mind:
1. You were answered politely - no rudeness whatsoever.
2. Your search was not working due to the fact that you replaced the basic Shopify search with the app search. However, you stopped paying for the app search, and therefore it stopped working. As you can see below - we explained it to you several times and gave you the choice to pay for the app or stop using the app.
3. Moreover, when you complained that the new pricing is too high for you - we extended a significant small business discount to you so that the new price is closer to what you paid before.
I enjoyed this addon until I realized I wasn't receiving what I needed from it at the $20 a month price point. Support said I didn't really matter to them because we are a new shop with low traffic so they would discount their plan for what we needed to $30 a month. After being told "You won't really make us any money." I switched to Smart Search & Instant Search. That costs me $18 a month and does everything I need that Instant Search + wants $90 a month for!
Their addon works alright if you don't mind tossing money into a black hole and having support tell you that you aren't important. Also if you sign up for a year subscription and try to cancel they try to make it sound like you shouldn't get a refund because of some hotel analogy. Just avoid this company!
