InsureShield & CommerceShield

We have been using the UPS Capital app for our Shopify store for a year and a half now and love it. It did have some hiccups but seems like they have made some changes to the platform. As a Shopify merchant that uses a vendor to drop ship for us without insurance, this has been a great value to the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. InsureShield for Shopify makes the process of filing claims simple and effective regardless of carrier. Customer support both phone for technical quesitons, the responsiveness from our claim representative, along with payments have been great. We rarely have claims but this gives us peace of mind incase something happens.

Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.

It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

Unfortunately, they're just like every other insurer. Sell "peace of mind" only to deny every claim based on some obscure excuse. First claim out of the gate was denied, so I've canceled my account. Just wasting money...

This is a great APP! It saves me a lot of time as opposed to navigating UPS's or USPS standard claim process! The cost is negligible and easily transferred to customers, and the savings in time and headache in the draconian claims process UPS has for its standard customers is well worth the costs. The folks are very helpful and go above and beyond to make sure you have the proper service. I am really quite pleased.

No one who ships anything that could possibly break should not buy this app (if you're shipping tee shirts... well you might be able to get away without it!)

I did with hold one star, and that is because UPS Capital, the underwriter for the app, continually solicits my business to cover me overall. Since experiencing UPS Capital through Shopify, I want it, however they refuse me (even though they solicit me...). One time they said that I break too many packages (to be fair, UPS breaks the packages after I pack them to their standards), and the other time they said I needed $3M in shipping volume to qualify. It is very frustrating that they dangle this carrot in front of me, only to refuse me. I also think that since UPS and UPS Capital are obviously in bed together, and I already pay the declared value insurance (and they do reimburse me after I follow their draconian process), and am willing to pay UPS capital insurance on top, they should just make my life easier and let me play with the big kids.

Once again, get this product if you experience breakages, very streamlined, easy to keep track off, overall excellent, and the customer support is great. I withheld a star because I want it for the rest of my business : ) Thanks Shopify for getting my foot in the door of this next level product.

And if you are curious, I ship maple syrup in glass and plastic, and so thats why breakages are a part of doing business for me.

Thought this app would be a plus but don't make the mistake of installing if you have any expectation of needing any service or if you happen to process any orders using a method other then shipping like pickup or local delivery.
When I first signed up they were helpful and a rep contacted me about my issues, but since that person promised to credit me for orders not shipped it has been months and they still haven't got it fixed.
It is literally impossible to reach anyone on their team, they offer an 800 number that always goes to voicemail and then don;t respond to your voicemails, mail support is the same all my messages constantly go ignored and on the rare occasion someone contacts you they never followup. I've never had to make a claim but with the service I've seen so far it does not bode well!

Best shipping insurance provider! Claim process is super easy and getting reimbursed is painless with InsureShield. Jeanne was very helpful and still is to this very day.

Easy setup, reliable customer service and easy to file claims! Jeanne was extremely helpful with installing the app on our Shopify store and is always there when we need her! Highly Recommended!

I really enjoy the smooth process when using this app. I recently had to make a claim and it was easy, I provided them with the information needed when filling out the form and a few days later it was approved. They have even helped me set it up on my website with some customizations which is really great. Patrick Bell is my rep and he always answers my phone calls when I need help with something and if he is unsure he will find out and get back to me. That kind of customer service is a big reason why I recommend working with this shipping insurance company.