Reviews (46)

Overall rating
3.8
Counts per rating level
  • 76% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 17% of ratings are 1 stars
March 21, 2023

Great experience with them on getting our products out. We appreciate the service and will continue working with them in the future.

Bunn Gear
United States
About 2 years using the app
UPS Capital Insurance Agency Inc. replied March 21, 2023

Thank you Bunn Gear for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with our service. Customers like you are always a joy to work with. Happy shipping!

April 13, 2023

UPS Insureshield has saved my business so much time and money! The only way to ship! Your company needs! You won't be disappointed.

Limbsaw
United States
8 months using the app
UPS Capital Insurance Agency Inc. replied April 13, 2023

Thank you Limbsaw for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with our service. Customers like you are always a joy to work with. Happy shipping!

May 2, 2023

Best App for Jewelry store very simple to use and easy integration
you can ship with peace of mind that all your goods will be insured
great customer service

JA Inc
United States
6 months using the app
UPS Capital Insurance Agency Inc. replied May 2, 2023

Thank you for the review JA Inc, we're glad you love InsureShield! Our goal is to keep you and your customers happy, so it's great to hear about your positive experience with our customer service. Here's to happy shipping!

April 10, 2023

So far so good. Claims process is super easy. Would give 5 stars if there were a way to easily view accrued charges without having to run reports or wait for the invoice.

GOLIGHTLY INC.
United States
8 months using the app
UPS Capital Insurance Agency Inc. replied April 10, 2023

Thank you for the review. We are thrilled that the claims process has been easy. We appreciate the invoice feedback and will relay this to our team to keep in mind for future enhancements.

March 10, 2023

The service has been a welcome addition to my store. Most important is the wonderful customer service that has been very helpful assisting with questions and details of my account!

Dogs With Issues
United States
Over 1 year using the app
UPS Capital Insurance Agency Inc. replied March 10, 2023

Thank you for the kind review! Customer service is our top priority and we are thrilled that we have exceeded your expectations. Thank you for being a valued customer!

Edited June 14, 2023

I have been an InsureShield for Shopify customer since August 2002. We are satisfied with how UPS Capital takes care of our claims. They process the claim soon as you file it with them

O Skin Med Spa
United States
11 months using the app
UPS Capital Insurance Agency Inc. replied June 20, 2023

Thank you for the kind review O Skin Med Spa! We prioritize customer service and we're so happy to hear that you've had good experiences with our claims process. We appreciate you taking time out to provide us with feedback!

December 13, 2022

This protection is a No Brainer for any seller to have. It protects us and our clients and any expense is minimal for the peace of mind it provides. Porch Pirates beware InsureShield is there.

RAEZUM Door Lifts
United States
6 months using the app
UPS Capital Insurance Agency Inc. replied December 13, 2022

Thank you for the wonderful review and for taking the time to share your feedback.  Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure.

April 20, 2023

InsureShield shipping coverage is easy to use and supportive to the business we use it for. The claim processes is always easy when needed. Patrick Bell has been very helpful with partnerships and is always responsive when I have questions.

Mociun
United States
About 1 year using the app
UPS Capital Insurance Agency Inc. replied April 20, 2023

Thank you Mociun for the kind review! We are thrilled that the claims process has been easy for you and that Patrick has been helpful. Thank you for being a valued customer!

June 22, 2023

This app is an absolute game-changer! UPS Capital is a true masterpiece that has greatly enhanced my productivity and efficiency. This app deserves a resounding five-star rating for its exceptional quality and unmatched user experience. Highly recommended!

Amor Lafayette
United States
About 1 year using the app
UPS Capital Insurance Agency Inc. replied June 23, 2023

Thank you for the wonderful review Amor Lafayette. We are thrilled that the InsureShield App has helped enhance your productivity. We greatly appreciate the valuable feedback. Happy shipping!

February 9, 2023

We have been very pleased with the way InsureShield Shipping Coverage has worked for our customers and integrated into our checkout process. By giving customers the option to insure their products, they can securely purchase goods on our website with peace of mind all the way to delivery.

thecncsource.com
United States
2 months using the app
UPS Capital Insurance Agency Inc. replied February 9, 2023

Thank you for your kind review! We love to hear that your experience has been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.