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Shopify online store has been my a dream since we linked Interparcel, easy freight resolution and cheaper freight prices. win win
Thank you for the awesome feedback! It's great to hear that connecting Interparcel to your Shopify online store has simplified your e-commerce fulfilment and reduced your shipping costs. Helping Australian businesses access affordable freight rates and faster dispatch is what we aim to achieve!
Great integration with Shopify and great customer service when there is an issue with lost parcels due to courier incompetence.
Thank you for the 5 stars! While shipping delays are frustrating, our support team is always here to help and work with our trusted courier partners to provide a timely resolution. We’re glad our Shopify app and dedicated support make resolving delivery pain-points as stress-free as possible.
Easy to use, great support. love it.
Thank you for the support and great feedback! We are happy to hear that our Shopify app is easy to use and our support team have been helpful!
Great app - it works well & no complaints
Thank you for the kind words! It is great to hear that the Interparcel app is working well for your Shopify store. Our team is here to help whenever you need!
The best customer service I never met,quick response
Thank you for the 5-star review! Quality customer support and quick response times are core to what we do. We’re always here whenever you need help with your shipping and dispatch!
Scammers>> This company is absolutely unacceptable. Every single time I send a parcel through them, it either gets lost or takes an extremely long time to arrive. The delivery times never match the information they provide in their quote, which is completely misleading.
What’s even worse is their customer support. When I raise an issue, it takes 2–3 weeks just for them to start doing anything. By that point, the situation is already frustrating and often unresolved.
This is not a professional company — it’s a complete mess. I genuinely believe they should be removed from the Shopify platform because they are damaging businesses that rely on reliable shipping services.
I would never recommend them to anyone. Avoid at all costs.
Shipping costs are competitive, but the app has several limitations.
Amazon and eBay orders imported via Shopify Marketplace Connect are not automatically fetched and must be entered manually.
Interparcel tracking references are also not recognised by Tracking apps in Shopify, therefore shipment status always remains at "Tracking added".
Work around requiring manual updates using the carrier’s native tracking number, which is time-consuming and inefficient.
Setting up the Interparcel app for our Shopify store has involved a fair bit of configuration to suit our business, but the support we've received—especially from Daisy—has made a big difference. She's been prompt, professional, and genuinely helpful throughout the process. It's been great to have such responsive support while getting everything in place.
Cant recommend enough! able to get access to very good freight pricing, very easy to use system and most importantly very fast customer support! Daisy has replied to my emails soo fast everytime, the online chat help is also very good. just had a very weird issue which was caused on the other side which wasnt interparcels system but they managed to find the fault and fix it for me, on top of this ive mentioned a few features which would be cool to see and they are working on these to,
dont hesitate to get this integration it is very much worth it
Integration is fantastic, especially now that Australia Post is an option. Saves an incredible amount of time. Prices at Interparcel are also quite competitive. Martin has been great at providing me with the best service. The claims team could be a bit more logical and transparent. Everything else is great.
