Interparcel Australia

We have been using Interparcel for some time now and have been happy with both their service and pricing.

Samantha has been fantastic to deal with. Her customer service is excellent, and she regularly checks in throughout the year to see how things are going and to make sure we are prepared for upcoming busy and quieter periods. Having a consistent point of contact who understands our business and shipping needs makes a big difference.

General customer service is good. At times responses and follow-ups are a little slower than we would like, but overall our experience has been positive.

Interparcel offers competitive pricing, a good range of courier options and a service that works well for our business. We send a large volume of parcels, so reliability, pricing and support are important to us.

A special thank you to Samantha for the ongoing support and great service.

A really great app we've been using for some time now. Helped our team with streamlining the process and saving us on shipping fees. Thanks Interparcel and Alex from their team for helping us!

Was willing to accept extra fees, hidden charges, packages not getting delivered, squeezed for more money.... But the final straw is when it just stops working altogether and no one can buy anything from your store thanks to them.

Avoid

We are early into our Interparcel journey and have been using the app for the last couple of months. We jumped on board when they introduced the beta for Australia Post integrations. The platform is simple and easy to use and saves our team valuable time in processing and dispatching our orders for our online shopify and eBay stores.

There has been a few teething problems as with any new app integration but we are heavily enjoying it and the customer service team including the sales manager have been fantastic with any problems or mistake made on our behalf along the way.

I would love to see the app grow with more courier integrations allowing customers (including us) to have their own rates from other courier providers, not just Australia Post.

Definitely would recommend the app to other companies, great job Interparcel team.

I have been using Interparcel in my shop for several years and cannot fault them. Their prices are reasonable, and the integration works flawlessly. A recent glitch was quickly resolved by Daisy and the team, setting a new standard for customer service.

Daisy is a superstar, She has gone beyond and above to make the integrations happen for us ! Very happy with her level of knowledge and service

Great support from the Interparcel Shipping Tools team! We encountered a small tech error, but after contacting their tech support team, they promptly fixed it on their end. Very supportive and great attitude!

Daisy was able to seamlessly integrate my Website orders though Interparcel, saving me a lot of time, as I was manually entering info previously. Great App.
I can't recommend Daisy highly enough, as she went above and beyond to help our company,
Thank you

Interparcel is very useful, and when we were having trouble setting up our store Daisy provided great help and worked with us us to sort everything out.

Have used this app for the past 12 imonths, integrated very well and easy to setup. Recommend giving it a try to see if it suits your business like it has ours.