Reviews (491)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.
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A ton of features and very helpful support. If their app can do it (which is basically everything) they will help you set it up or troubleshoot it.
Thank you for taking a few moments to share this! We appreciate the positive feedback and we're happy to hear that your experience with Intuitive Shipping has been such a positive one. Our team is here to help whenever you need assistance or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
decent app - that has switched to predatory pricing. when i first signed up this app years ago, i thought it was already expensive enough - having to do an uninstall and reinstall, i discovered that the new pricing structure is positively predatory. it's a sad trend that most app developers seem to be adopting. they all thing that if your running a high order volume store, they can get away with charging you ridiculous fees. well guess what guys, NO... just NO. these devs build up their reviews by charging reasonable fees, then hotswap over to ridiculous fees. it's such a scheme.
What you're experiencing is the result of innovation and rising infrastructure costs, not a scheme. From 2019 to 2023, our pricing remained unchanged. As an Intuitive client during this period, your plan price stayed the same when we adjusted our pricing to reflect increased operational costs; we value loyalty.
The "hotswap" you're referring to implies we changed your pricing while you were an active user, which is not the case. You uninstalled Intuitive Shipping to try another app because it was cheaper, only to realize that low-cost apps often lack features and innovation. This led you to return to Intuitive a few weeks later, recognizing it as a fantastic solution. Unfortunately, you didn't inquire with our team about the possibility of returning to your original pricing. Again, we highly value our customers and are happy to work together for a mutually optimal solution.
Unlike our only real competitor, which costs significantly more, Intuitive includes all features in our pricing plans. Clients pay more for higher order volumes because our costs increase; maintaining the server infrastructure to deliver rates quickly is a costly endeavour.
Thank you for allowing us to publicly explain that we are an ethical app developer offering tremendous value. You can also check our social accounts to see how we value our staff as well, providing work/life balance and a positive working environment, which translates into our high level of customer care.
Regards,
Sharon Green
CEO / Co-founder
Very easy software to use. Best of all their customer service is super friendly and very efficient. I wish all the apps we use would have the same customer service standard!
Thank you! We very much appreciate the kind words about our team, and we're happy to hear your experience with Intuitive Shipping has been such a positive one. If you have any other questions or need help with something, please don't hesitate to reach out!
Best regards,
Ron Anderson
Customer Experience Manager
Excellent app.
Easy and efficient management of worldwide shipping with various conditions. (Different box sizes, various amount of dry ice.)
Fantastic customer support.
Thank you so much for taking a few moments to share this! We appreciate the kind words about our team, and we're happy to hear that Intuitive Shipping is capably handling your boxing requirements. Please don't hesitate to reach out to us if you run into any issues or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
Working with Intuitive Shipping has been great, they go above and beyond to make sure you are satisfied. One of the best Shopify apps I have dealt with. Thanks
Thank you! It's great to hear that your experience with Intuitive Shipping has been so overwhelmingly positive. Please don't hesitate to reach out to us again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping is an amazing tool for any SMB that wants to improve how they ship. More importantly, their support team (shout-out to Paul) is amazing and able to resolve any issues quickly.
Thank you! We appreciate you taking some time to share this with others, and we very much appreciate the kind words about our support team. Paul and our entire team are here to help again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
The app has been performing well so far. We did have a few niggles at first, but Chelsey was on hand to help us configure the app as per our needs.
Overall great, knowledgeable, friendly customer service and the app is performing great!
Thank you! We very much appreciate you taking some time to share this with others. We're glad to hear that your experience with Intuitive Shipping has been such a positive one and that you've been getting help when it's been needed. We hope that you'll reach out again should the need arise in the future. Chelsey and our entire support team are on hand to help!
Best regards,
Ron Anderson
Customer Experience Manager
I really appreciate the support team of this app. Any time I have had an issue, they have been prompt to figure it out with me.
Thank you for taking a few moments to share this! Our team appreciates the kind words. Please don't hesitate to reach out should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Super supportive team, app works perfectly for our store with all sorts of twists and turns in how we calculate shipping. Highly recommended app if you need custom shipping rates for your operation.
Thank you for the recommendation! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Please be sure to reach out to our support team again if you have a question or run into an issue.
Best regards,
Ron Anderson
Customer Experience Manager
We love this app. We also have been extremely pleased with Chelsey Soper. She has been great with helping to get us set up and add different scenarios. It is a breath of fresh air to build rapport with someone in a company versus having to explain things over and over.
Thank you for taking a few moments to share this with others! It's great to hear that you've been getting the help you need from Chelsey, and that your experience with Intuitive Shipping has been so positive. Please don't hesitate to reach out should you need our help again!
Best regards,
Ron Anderson
Customer Experience Manager
