Reviews (491)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.

September 16, 2021

Great software for even the most complex scenarios. While it was a bit complex to set up, Intuitive has amazing support and helps every step of the way. Quite unusual for most of the apps we use in this space, especially for the price. Using this software I'm able to give customers the best possible rates with minimal risk, thank you Intuitive!

Pixiedust Shopper
United States
3 months using the app
Intuitive Shipping Inc replied September 16, 2021

Wow, thank you for the amazing review! It's great to hear Intuitive Shipping is contributing to your store's checkout experience. Don't be a stranger! Reach out whenever you need help or have a question.

Best regards,
Ron Anderson | Customer Experience Manager

September 19, 2021

I use Intuitive Shipping in all of my stores, if you sell more than one shape product - or to more than one location - this app is for you. Customer Service is hands down the best too!

Mason Jar Merchant Canada
Canada
7 days using the app
September 21, 2021

Does what it suppose to. Although it might appear tricky to set up, the tech support is very helpful so not really an issue.

Provenance Village Butcher Delivery
United Kingdom
4 months using the app
Intuitive Shipping Inc replied September 23, 2021

Thanks for taking time out of your day to share your experiences with Intuitive Shipping and for helping others to make an informed decision. We really appreciate it! If we can help with anything further, please let us know.

Best regards,
Ron Anderson | Customer Experience Manager

October 12, 2021

Great app that's helping select the correct shipping rates based on any variable. Since my shop sells various products with different dimensions, I need to be able to change the shipping rates based on what's being added to the cart (as a selection of products needs larger shipping boxes than others, which increases weight). This app does the job. The trial period was very convenient and the support has been great.

Epyflora
Netherlands
16 days using the app
October 21, 2021

Excellent app with substantial options with very responsive and friendly support! Highly recommended to anyone that need detailed or custom shipping options. Only thing missing (which I doubt is the developers fault) would be an option to sync of Shopify shipping costs (i.e. percentage discounts from published rates).

Gamezenter
United States
15 days using the app
Intuitive Shipping Inc replied October 21, 2021

Thank you so much for taking a few moments to share your experience with Intuitive Shipping, and we're happy to hear you're enjoying it! With regards to Shopify shipping and discounts, unfortunately, due to the way that cart information is passed to our system, we currently don't have visibility of discounts and when they are applied.

Best regards,
Ron Anderson | Customer Experience Manager

October 29, 2021

Great support. App can be a little confusing in the wording at times, but 1-1 support is always there for complex issues. We have very complex shipping rules, so this has been hugely helpful for us.

Case Furniture
United Kingdom
3 months using the app
Intuitive Shipping Inc replied November 2, 2021

We really appreciate you sharing your experience with the Intuitive Shipping app and our support team. It's great to hear that Intuitive Shipping has helped you take full control of your complex shipping strategy. It means a lot to our team to see this, so thank you!

Best regards,
Ron Anderson | Customer Experience Manager

November 2, 2021

This app offers truly unique functionality when it comes to shipping rules. Beautify designed all around. Support has been extremely helpful. We are thrilled to work with Intuitive Shipping. Thank you!

Surprise Cake
United States
7 days using the app
Intuitive Shipping Inc replied November 2, 2021

Thanks for taking time to write about your experience with Intuitive Shipping so far. It means a lot to our entire team! And, we know it helps other merchants make an informed decision about something as important to their business as shipping. We are thrilled to have you as well, and we look forward to working with you. Reach out to our support team at any time!

Best regards,
Ron Anderson | Customer Experience Manager

November 10, 2021

This is an excellent shipping automation app. We had some specific scenarios that we needed to build for our products and packaging and this app handled it easily. Paul from the Intuitive Shipping Team was an excellent help and took care of our hiccups promptly. Very impressed and looking forward to continuing to work with them long term!

Shine LED
United States
22 days using the app
Intuitive Shipping Inc replied November 10, 2021

Thank you for the kind words! We're thrilled to hear Intuitive Shipping is helping you achieve the shipping setup you need. Our support team is ready to answer any future questions or address any concerns that come up.

Best regards,

Ron Anderson
Customer Experience Manager

November 10, 2021

If you are looking for something to deal with any type of Shipping setup, this is the app to go for. The other apps are good but IS really gives you the ability to build out any rule that you like, add markups, integrate with carriers and much more. The interface is friendly but also really powerful and I would advise making yourself familiar with how rules are built and really plan out the logic if you have a complex setup. IS can and will handle it as long as you set things up correctly. If you need assistance, the support is excellent - personally I have gotten myself in a few tangles and always gotten a solution back very quickly with clear instructions. Highly Recommended!

Costumes.com
United States
4 months using the app
Intuitive Shipping Inc replied November 10, 2021

This is amazing! Thanks so much for sharing your experiences. Shipping can be complex, so our knowledgeable team is always here if you get stuck and need help. It's great to hear our support team helped you overcome some challenges quickly. Please reach out to us again if you have any more questions about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

December 2, 2021

I'm using the app to set different packages based on product quantity and it is simply amazing. I had the first help to configure it properly and Michael Janes was just perfect. It's easy to use and I was insecure to do it by myself, so this help was what I needed. Their customer support is excellent!

Sunrise Greenhouses Ltd.
Canada
7 days using the app
Intuitive Shipping Inc replied December 3, 2021

We're so happy to hear you've been able to get the help you need to get you started! Michael and the rest of our team are here to help whenever you get stuck or just have a question about Intuitive Shipping. Thank you for taking a moment to write this. It is very much appreciated!

Best regards,

Ron Anderson
Customer Experience Manager