Invoice Falcon
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Reviews (347)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this invoicing tool as easy to set up and intuitive, often sending invoices or quotes right away. It’s praised for automating tax invoices, quotes, and proformas, replacing manual Excel work and saving admin time. Templates are highly customizable without coding, and features like POS integration, bulk actions, and email automation support advanced workflows. Merchants consistently highlight fast, responsive support and strong reliability.
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Update 03rd July 2024: since we are a regular customer, it looks like the support of Invoice Falcon does not care about us anymore. They seem to care only when we are a new customer, then they try to convert us to a regular customer. I am disappointed. I sent 2 requests by email since 2 weeks and have not received any feedback. It was not like that in the past. They replied very fast when I sent support requests. Too bad. I am actively looking for an app to replace Invoice Falcon and will uninstall it as soon as I find a good one which is easy to use and which has a better support.
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Old review (when I was still a new customer, when their support was still active):
I can't recommend a better invoice app for your Shopify store than Invoice Falcon. The app provides me with all features needed by our company's store and is working really well. Moreover, Kartik and Sandesh from the support team of Invoice Falcon are awesome. They reply to all my support requests (either by chat or by email) in some minutes, with very kind words! I had some urgent questions for them like at 11pm in their time zone sometimes, and they were replying! I couldn't believe my eyes, plus their replies solved my issues very fast.
So, in short, excellent invoice app and truly exceptional support. Keep the good job up!
Hey there! You’re right to call this out. There was a period where support quality dropped and we weren’t responding as we should have.
The previous owners of the app did not give it the care and attention it needed. Since then, we’ve taken the app over and rebuilt both the product and the support side. We now have a much more responsive team and are actively improving the app every week.
It means a lot that you highlighted how things used to be. That’s actually the standard we’re working to bring back consistently. :)
If you’re open to it, I’d really value the chance to earn your trust again.
- Sandesh / CEO
### A Cautionary Tale: My Appalling Experience with This App
I must share my disheartening experience with this app, which has rendered our reconciliation process utterly impossible. It's been frustrating beyond words. The app frequently hangs, causing significant delays and interruptions. Moreover, the invoicing process is a nightmare, constantly malfunctioning and compounding our frustrations. Given the exorbitant monthly fee, it's an absolute rip-off.
The nightmare doesn't end there. Every single month, we face these recurring issues. When we seek assistance, the support team's responses are utterly unhelpful. They either deny the problem exists or offer vague assurances that they're "working on it," which only adds to our frustration.
The most shocking part is that we've recently discovered they're sharing our sensitive data with third-party developers without our consent. This flagrant breach of trust is unacceptable, and Shopify should take strict legal action against such unethical apps. The security of our data should be paramount.
### Update as of March 09, 2024 – A Word of Warning
I want to warn everyone using this app: its data is highly inaccurate, leading to serious issues with calculating monthly sales and taxes. If you're relying on their CSV files, be extremely cautious. To make matters worse, their customer service is lethargic in addressing these critical issues – we've had to wait for weeks for resolutions.
**P.S.:** The problems persist without any resolution in sight, even after a significant amount of time has passed.
### Final Verdict as of May 18, 2024
Today, we are removing this application. After wasting years, we've realized that expecting any improvement is futile. This app is definitely not suitable for India or for sellers handling over 5,000 orders a month. Save yourself the trouble and avoid this app.
Hey there! I’m really sorry you went through this. Not gonna lie; that is a rough experience, and not something any store owner should have to go through.
We’re actually the original creators of the app, and we’ve since taken it back and rebuilt it into a completely new version with much better stability, faster document generation, and a far more reliable invoicing system overall.
The version you were using was from the period when it wasn’t being properly maintained by the previous owners, which led to many of the issues you described.
We now have a much stronger engineering team in place and a very hands-on support team focused on resolving things quickly. If you’re open to it, I’d really appreciate the chance to turn this around for you.
— Sandesh / CEO
Excellent app and very responsive to support team.
Thank you! Doing our best to improve Invoice Falcon everyday after 5 years of neglect from previoous owners. We have tons of ideas for what the app can do, and I'm excited for you to try them out.
- Sandesh / CEO
So far so good
Thank you! Also appreciate you using the app for 6 years - that's a long time. :)
- Sandesh / CEO
Support is quick to respond and fix any issues!
Glad we were able to help! If there's anything else we can do to make Invoice Falcon work better for you, let us know.
- Sandesh / CEO
App is very limited in what it offers. Experienced some issues but Mia was very helpful in resolving the issue.
Hey there! Thanks for sharing this. We’ve since released a completely new version of the app. It now includes much faster document printing, full HTML/code customization, and a visual editor for quick changes without technical work.
The version you used was from before we acquired the app - it had unfortunately been neglected for 4+ years, which led to some of the limitations you experienced.
Really glad Mia was helpful. If you’re open to it, I’d love for you to try the new version. Happy to personally help you get set up. :)
- Sandesh / CEO
It's a simple app that performs well, we've been using it for some time now. The support team reacts fast and is very helpfull. A few more months using it, after our initial review, and we're still super happy with the app and the quick support.
Hey there! Thank you for sticking with Invoice Falcon for so long. Really glad to hear the app has been reliable for you and that the support team has been helpful. We’re continuing to invest heavily in both product and support, so this kind of feedback keeps us going.
- Sandesh / CEO
The UI was very frustrating to use. Constantly not saving information inputted
Hey there! I’m really sorry you ran into this. To be transparent, the UI issues and saving problems you experienced were part of the older version of the app from before we acquired it. It hadn’t been maintained well for 4 years.
Since taking over recently, we’ve rebuilt Invoice Falcon from the ground up and fixed a lot of the stability issues you’re describing. If you’re open to giving it another shot, I’d love to personally make sure your experience is much smoother this time.
- Sandesh / CEO
Reported issued was resolved very switfly and Mia was very quick in explaining the issue and provided the solution very switfly.
Hey there! Thank you for sharing this; really appreciate it. Glad to hear the issue was resolved quickly and that Mia could help you through it. We’re putting a lot of focus on fast, clear support, so this means a lot.
- Sandesh / CEO
Great app for invoicing, offers all the tools you would like to see, from currency to email automation based on tags. Recommend!
Hey there! Thank you for the kind words. We have been expanding customization, automation, and performance in the newer version, so great to hear it is delivering value across the board.
- Sandesh / CEO
