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I can not change color on items that I already create and the text keep going backward.
Hey there,
We apologize for the inconvenience you've experienced while using our app.
At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time.
Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again.
Please feel free to reach out to our customer service team with any further questions or concerns.
Thank you.
The app is user friendly over all I love the selection of things that JetPrint offers. I am thrilled with their customer service. Top Notch. Anything I asked them or needed help with, they promptly replied. There are actual humans working at this company.
Hey there,
Thank you for taking the time to share your feedback with us.
Regarding your first point about displaying shipping costs, we understand your concern. The reason why we do not display shipping costs in the "Compare At..." section is because we cannot accurately provide real-time shipping costs for every possible destination. If we were to fix a specific country for shipping costs, it might create the misconception that this cost is synchronized with the customer's target market, which could lead to confusion. Our aim is to provide transparent and accurate pricing, and displaying fixed shipping costs may not align with this goal.
Regarding your second point about shipping charges, we acknowledge that shipping costs are a significant factor for our customers. We are constantly working to negotiate reasonable shipping rates with our carriers to offer competitive prices. Additionally, we encourage you to consider the total price (product price plus shipping price) when comparing our services with other print-on-demand companies.
We appreciate your feedback on modifying our app, and we'll keep you updated via email once any changes are implemented.
Thank you.
The Production Time Takes Long, everything else has been good.
This app makes designing so easy and the product is high quality. I enjoy the different style options.
Thank you for your kind review, we'll never stop doing our best to update better products and service to our clients, any question or further requests, please don't hesitate to contact us!
I love JET PRINT BECAUSE THEY ARE ABLE TO GO ABOVE AND BEYOND WITH THE PRODUCT SELECTION , DESIGNS AND EXCEPTIONAL QUALITY
love their large selection of products, just wish I was able to add more products to my store, the app keeps freezing when designing a product.
Hi, thank you very much for your affirmation of the product types on our website. At present, our technical department is trying to solve the problems you feedback. We're quite sure that in the near future, our website will bring you a better sales experience.
So far this app has been the easiest to use and the selection of products is AWESOME. I love designing watch faces and the the new clogs for my store.
I have been designing on the app a few days. Few glitches. Placement of your image initially needs no work, it flood fills the workspace saving you time. Mockups are generated super fast. Import is fast to your store. So I placed an order yesterday and its already listed as in production. Looks good.
Absolutely the best app in the entire App Store for product customization. Additionally, their watches are high quality. Also, if you are a fan of customer service, you will be happy to know that these guys are not only quick to chat and answer your questions, but they will go above and beyond to rectify any negative situation that may arise. A special shoutout to both Jennifer and Daniel for always answering all my questions via chat, email and WhatsApp!
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.
Just started using this hoping it would be perfect for my customers as the quality of shoe is better. The problem I see is the lack of ability to make the shoes in the timeline they have posted on their website, along with lack of response when reaching out with issues. I've only made two orders with this company. 1st one took so long to get to me, another vendor I found and tried produced the boots and had them to me two days faster than this order that was placed DAYS before. 2nd order I am trying to cancel and get refunded for as it has been in "production" for 9 full days after order was placed and paid for. If your customers are okay with no updates and long wait times then sure, waste time here. But if not, I don't recommend. The customer experience will be bad. I can't wait to delete this app after I finish this process of trying to get refunded.
Hello,
We apologize for any inconvenience caused by the recent delays in our service, and we're sorry to hear about your experience.
We understand how frustrating it can be to experience production delays. If your order is taking longer than expected, please don't hesitate to reach out to our customer service team. They can assist you in requesting expedited shipping at no extra charge, ensuring you receive your order promptly.
In response to your feedback about responsiveness, we have taken immediate steps to address this issue. We've expanded our customer service team to ensure all inquiries are handled promptly. You can expect timely updates and assistance throughout the ordering process.
Your satisfaction is our priority, and we're committed to earning back your trust and confidence in our services. If you have any further concerns or questions, please don't hesitate to contact us.
Thank you.
