Joy Loyalty Program Rewards
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Reviews (1,790)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a high‑value loyalty app for driving repeat purchases and customer retention. They like the cost‑effective plans with points, referrals, birthday rewards, tiers, and flexible reward ladders. Many highlight easy setup, smooth Shopify integration, and extensive customization to match their brand. Support is frequently praised as fast, patient, and hands‑on with setup, troubleshooting, and custom CSS or UX tweaks.
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We have been using Joy Loyalty for a few years now. It is not only feature rich but increadibly easy to adapt to our business.
The support from the team has been incredible, special shout out to Hana for assisting with some integration issues I was having.
Highly recommend for Omnichannel (Online+PoS) sellers.
Hi there,
Thank you so much for your wonderful review. We’re thrilled to hear that Joy Loyalty has been serving your business well over the years and that our features fit smoothly into your Omnichannel setup. Your kind words about our support and especially about Hana mean a lot to us — we’ll be sure to share your feedback with her and the whole team.
We truly appreciate your continued trust and recommendation. Please don’t hesitate to reach out anytime if you need further assistance or want to explore more features to enhance your loyalty program.
Best regards,
Joy Support Team
We run a fashion retail business and recently started using Joy Loyalty to manage our membership rewards and points. The setup process is very straightforward with step-by-step guidance, which makes it easy to get started. Special thanks to Sonny for the great support — the customer service team is always available, very responsive, and helpful. Overall, a really good experience, and I’d recommend this app to other merchants looking to build a loyalty program!
The Joy: Loyalty Program & Rewards app is just what we needed at The Dock Drop! This gives us the ability to customize our rewards program, and we were able to build it out just as we had designed. The support that we received during setup was amazing and we look forward to a long and successful partnership as we continue to offer our exciting rewards program! We recommend this app to any business that is trying to implement a customer rewards program!
Asked the chat how to do something, he said i needed to buy the pro plan to do it, so i purchase the pro plan then the next person that joined the chat said i can't do it and i need to pay 10x more! NO NO NO! lost a customer.
UPDATED on 6 Nov 2025
Hi, this is Thomas, co-founder of Joy Loyalty.
I wanted to reach out personally to share an update and a sincere apology. We’ve recently improved how VIP tiers can grant exclusive access to specific collections or products. Earlier, our team gave you incorrect guidance — that was our mistake, and I take full responsibility. Since then, we’ve retrained our staff and built a solution that better fits your use case.
Please watch my short message here: https://go.screenpal.com/watch/cTX127nFxBu
This message isn’t about selling or promoting anything. It’s simply about doing what’s right. Our brand stands for integrity, transparency, and continuous improvement, and I wanted to be upfront with you about that.
If we can continue working together after this, it would mean a lot. If not, I completely understand — but I hope you’ll see that we’ve acted with sincerity.
Best regards,
Thomas Nguyen
Co-founder, Joy Loyalty
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Hi Forbidden13 Team,
We are truly sorry for the confusion you experienced. There was a miscommunication from our support team regarding the plan requirements, and we sincerely apologize for the frustration this caused.
Your feedback is very important to us, and we are already reviewing this case internally to prevent it from happening again. We truly value your trust and hope you might reconsider, giving us a second chance to support you properly.
If you are open to it, please reach out via the in-app chat so we can carefully review your case and ensure you get the right setup without confusion.
Thank you again for bringing this to our attention.
Best regards,
Joy Support Team
We’ve had an excellent experience with the Joy loyalty app. It’s quick to install, easy to use, and backed by outstanding customer service — fast, clear, and always helpful. A smooth setup and reliable support make this app a great choice for any loyalty program.
Certain important functions seem to be harder to locate than they should be, The Condition portion should be labeled Program Settings and should have its own header, not buried in the dot dot portion of the reward type. As a business if I offer something one place, I'm going to offer it in the other so this setting should be global and only allow for individual shutdown in the specific reward if needed. Appreciated the help received from Audrey.
So we had a problem with the Joy Rewards app — from hereon renamed NO JOY (LOL). The "No Joy" app was NOT recording any points for our Draft Orders. Whenever we processed Draft Orders for our customers, they were not seeing any points added to their account. And "No Joy" had no way to fix this; their customer support was not able to help with this — CRAZY!
Here's what I did to resolve the problem that the "No Joy" app created...
1. First, I loaded an app that can record reward points for draft orders. The Appstle app does that.
2. Next, I downloaded all of our Draft Orders from the date range we were using the "No Joy" app.
3. Then I calculated the missing points for each transaction.
4. Finally, I imported/merged the points for each transaction into the customer accounts in the Appstle app.
Now all our customer points are correctly merged into the customer’s accounts in Appstle, so we’re back up to speed. And now I will delete "No Joy".
Update Aug 4th:
Hi there,
Just a quick follow-up to let you know that, as promised, our team has updated the app settings and added a clearer option: “Online Store + Draft Orders”. This should help avoid any future confusion around which order types earn points.
Here’s a quick screenshot for reference: https://prnt.sc/NrKhMuL8GmYa
If you have a moment, we’d appreciate it if you could check it out. And of course, if you have any questions or need help reviewing your setup, feel free to reach out anytime; we’re always here to support you.
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Hi there,
Thank you for your honest and detailed review. We’re truly sorry for the frustration caused.
We’d like to clarify that when the earning rule is set to “Online Store”, the app only applies points to orders placed directly through the storefront, and Draft Orders are excluded. To ensure points are awarded for both Online and Draft Orders (as well as POS, if applicable), the setting should be changed to “All” sales channels.
We understand that this was not clearly communicated, and we're actively working to improve this. Our team is updating the app settings to include a clearer option like “Online Store + Draft Orders” to help avoid any future confusion.
In the meantime, if you decide to give Joy another try, we’re more than happy to help you manually review and update points for any Draft Orders that were missed. Our support team can assist you in checking the order history, calculating missing points, and updating customer point balances to ensure your data remains accurate and consistent.
If you have any questions or need further support, please don’t hesitate to reach out, we’re here to help.
Best regards,
Joy Loyalty Team
I love this app! Even with just the free version, it's packed with features that are super easy to use and customize. Huge shoutout to Jasmine from their support team—she helped me quickly place the rewards widget on the right side of my site, exactly how I wanted it. The support is amazing, and the app works perfectly with my store. I’m definitely considering upgrading to the paid version as I grow. Highly recommended!
Hi Skin Revealing,
Thank you so much for this amazing review! We're absolutely delighted that you love Joy and that even our free version is packed with features that are super easy to use and customize for your loyalty program. Jasmine will be thrilled to hear your huge shoutout for helping you quickly place the rewards widget exactly where you wanted it on your site. It's fantastic that Joy works perfectly with your store, and we're excited about the possibility of supporting your growth with our paid features as your business expands!
Warm regards,
The Joy Loyalty Team
They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.
Hi Just Brew It Belleville,
Thank you so much for this wonderful review! We're delighted that our team has been extremely helpful and that Joy has been catering to all your retail needs over these several years with Shopify. Your long-term trust and satisfaction with our loyalty program platform truly means everything to us - it's the best testament to how well Joy serves businesses like yours!
Warm regards,
The Joy Loyalty Team
The app is easy to use and set-up and even the free option has enough flexibility to get you on way nicely. And best of all the customer service and support team has been excellent from Day 1 addressing whatever issues and question I have had with patience, clarity and speed. A special thanks to Hana with a quick turnaround and solution to a request I had.
Hi Granny Ben MY,
Thank you so much for this wonderful review! We're delighted that you found Joy easy to use and set up, and it's great to hear that even our free plan provides the flexibility you need to get your loyalty program running smoothly. Our customer service team will be thrilled to know they've been excellent from Day 1 with their patient, clear, and speedy support. Hana will be especially excited to hear your special thanks for her quick turnaround and solution - providing that level of responsive service is exactly what we strive for!
Warm regards,
The Joy Loyalty Team
