Kite Discount, Free Gift, BOGO

Best customer support I've ever experienced from a Shopify app company. Helped me every step of the way, even added additional features for me, and had calls whenever I needed additional assistance. I used this for our BFCM sales and it was a huge success. Will be using again soon

Fantastic app so far! I recommend everyone at-least trying the free trial. In addition, the support was instant even on Black Friday and they helped us with our lack of knowledge as we were doing it incorrectly. They fixed it near immediately.

Service is really quick, and they cover a large part of the day, from India.

However, I find the app is limited for my specific needs and I would have liked to be able to exclude products and collections from discounts, and I seem to be able to do it only for the shipping discount. Probably I could do it with the extended Custom tier but once this is added, it becomes a fairly expensive app for such a small business as ours. I don't know if I will keep it yet. It's proven very effective for our Black Friday sale and for the first time, we have not experienced angry people unable to redeem the discount. Yet.

It's a good app, maybe not the perfect one for us.

This app makes discounts so easy and their support is excellent. We have been using it for about a year now and love the flexibility and ease of use. We work with a lot of different promotions and this handles everything.

App has great functionality for setting up multiple free gift promos at a time. There are some areas for improvement for more fine-tuned functionality - cart page & drawer refinement. The chat function is great and all the customer service representatives are supportive.

I really wanted Kite Discounts to work for my store, but after extensive testing and multiple support interactions, I had to uninstall it due to major issues that were never properly addressed. I reported two critical bugs:
1. Progress-bar discounts awarding infinite free products on ALL products being added to cart (confirmed by a member of their team during a live Google Meet).
2. Incorrect pricing displayed in foreign currencies
The widget was using the wrong price for my USD, GBP, EUR, and AUD markets. I have fixed pricing in USD and the app kept showing an incorrect strikeout price. This was not caused by Shopify’s automatic conversion — it was simply pulling the wrong number.

Despite sharing a detailed video, screenshots, and a live demo, support repeatedly misunderstood or dismissed the issues instead of reviewing them properly. I spent a lot of time explaining that I wasn’t asking for custom features — just trying to report two fundamental bugs that could cause serious problems for any merchant running an international store.

The idea behind the app is good, but it feels like it tries to “do everything” without the reliable QA needed for something as sensitive as discount logic. My experience left me frustrated and out of patience, especially with BFCM approaching.

I’m relieved I caught these issues in testing rather than live on my shop, but unfortunately I can’t recommend the app until these bugs and the support process are addressed.

Great Support

We have been using Kite for some time now, and it has been an excellent app. It is reliable, beautifully designed, and clearly a great deal of thought has gone into both the merchant interface and the customer experience. Its widgets make it easy for customers to understand when they can unlock further savings, helping us increase basket size and conversions while keeping the shopping experience clear and user-friendly.

The customer support is equally impressive. Whenever we have needed assistance, the team has been exceptionally friendly, patient and professional. Highly recommended!

I had a great experience with Kite’s support team! Janet was incredibly helpful and found a solution to my issue very quickly. She was friendly, efficient, and made the whole process easy. The app itself is also super useful for running free gift promotions at checkout. It works exactly as expected. Highly recommend both the app and their amazing support team!

I am a Kite user since a couple of months. I have set up some basic offers and it is going well so far. I must say that the support team is quite active, and helpful. That's a huge plus.

Since this is a new store, I do not have much data to share. May be I'll revisit the app in a month or two, and share my experience again.

If you re looking for a quick and easy app installation with basic offers such free gift, BOGO, bulk discounts, etc. I do recommend Kite.