Reviews (76)
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I’ve had difficulty being able to use the marketing tool. Y’all submitted one ad, now it’s saying I need to give permission to connect you to Facebook
I used this app to get more paying customers and sale products but there is no sale ...and I don’t get any report via email ( I had sign for this service)
***** Good APP.
We have had a few abandoned carts that we have got in touch with but still getting started. Waiting to see any new features. Thanks for helping us attempt to recover.
Great app. The team at Kit Karts super responsive and helpful whenever we have needed to reach out to them. We're already seeing an increase in our conversions using Kit Karts. Highly recommend.
The app hasent done anything for me. 0 sessions or sales. It states it’s active and running but doesn’t do anything. Wasting money.
Hi Nick,
Kit Karts is an application that sends out emails to help recover abandoned carts. Without any newly placed abandoned carts, it won't email your customers.
You can view all abandoned carts and emails that have been sent to your customers directly on the Kit Karts dashboard. Our support team has reached out and placed a test so we can be sure that everything is working correctly.
Please don't hesitate to reach out to contact@theshoppad.com with questions.
-Annette (Director of Customer Success)
It's nice, but I don't get the proper data on the Total Value Recovered. I have actually recovered shoppers, but Kit Karts does not seem to be able to tie these people as the ones who previously abandoned carts.
The Kit Karts app was simple to set up and is highly affordable. The messages sent to clients reminding them of their abandoned cart was simple and straight. Although the email doesn't use heavy graphics or colors, It was functional.
Edited: Kit Karts stopped working. I have emailed twice (prior to todays email) and have only heard back to say they will look into it. At this point, I am disappointed and losing sales. Hopefully we can get it resolved.
Works great and I appreciate the reminders! The only improvement would be to allow for a second reminder like a week or so later :)
I thought it would help better with advertising. The ads don't look any better than what I do and have very bland text. Also not sure what population they are being sent to. Keep getting a message from Kit saying "shirts are up 35%"; that's great but I don't sell shirts. I also am using KitKarts and notice a BIG discrepancy between the number of emails getting sent out to the actual number of customer adding to the cart. One email sent out this morning, Shopify counted 14 cart additions yesterday.....
Hi Rickie,
I just wanted to offer a little clarification. Kit Karts will alert you to any customer that has an abandoned cart, this means a customer will have added their email address during the checkout process, but did not complete the purchase. This is the same definition that Shopify uses, so your abandoned cart number on Kit Karts should match the abandoned cart metric on Shopify.
When you note the number of customers adding items to their carts but not making it to checkout, you are looking at your "abandoned shopping sessions". An abandoned shopping session is a really important metric for your store, but unfortunately Kit Karts won't have a record of those emails that can be included in the daily send.
One last note, although we make a Kit skill (an app that works with Kit) we are different developers so we won't be able to assist you with your marketing or ads with Kit, however you should certainly give that feedback to the Kit team, so they can offer some help or tips and tricks.
Please let us know if you would like us to help you make any changes to your Kit Karts templates or add a promo code to the email text and we will be happy to help.
Team ShopPad
