Reviews (1,244)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably delivers clear, professional size charts and recommendations that boost customer confidence and reduce sizing questions and cart abandonment. It’s praised for clean, responsive tables, strong customization for different product types and units, and easy styling to match branding. Many find it simple to set up, good value on free or low-cost plans, and highlight fast, friendly support that quickly resolves theme and customization issues.
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The application has its advantages, but also some drawbacks. For example, when synchronizing tables from one store to another, the tables cannot be edited directly; they must be duplicated first, and changes can be made only after that. Only the tables are synchronized, but not the other settings, which is also somewhat inconvenient.
In this regard, and with other settings as well, we received prompt and accurate assistance from Kiwi’s support team. Rayan fixed everything we couldn’t manage on our own and provided guidance on how to proceed if any issues arise.
Thank you for the thoughtful review and for laying out both sides so clearly. We understand how duplicating synced tables and managing settings separately can feel inconvenient, and we’re glad Rayan was able to step in quickly, fix what was needed, and guide you through the next steps.
It is okay. The billing setup I don't like (counts total orders). Also, the features it has are good like the recommender for size. But they are very rigid and not super customizable. Not sure if I will stick with this app or not.
Hi UT Kilts and team!
Thanks for the honest feedback! We understand your concerns around billing and customization. We've shared your input with the team, and in the meantime, we’re helping the merchant explore flexible ways to tailor the sizing recommender more closely to their store’s needs.
Please feel free to reach out if you need help any help!
The app is great, full of functions. But a bit complicated.
Also i found it's challenge to create the size calculated. Probably I havent tried hard enough to set up. Cost is high for small business.
7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
I like the app because it is easy to use but there isn't any support. I need the icon to located in another spot but since there is not support I am not able to fix this.
Hi Designs By Wildside and team,
We appreciate the feedback you shared with us. It is odd that you haven't received any support from our team. May we know if you reached out to us using the chat widget on Kiwi app? If not, that would be the best way for you to reach a live specialist for assistance.
We hope to make your experience better and we look forward to talking to you.
they help me through a problem i had in a matter of seconds!! the questions database was on point!! thanks a lot Kiwi Team
so-far-so-good. It's been easy to understand.
We're glad to hear it’s been easy to understand so far, that’s exactly what we aim for. We’d love to make it a full 5-star experience, what could we improve for you?
perfect
Thanks, KIROVA Fashion! We’re happy Kiwi has been a perfect fit for your store.
JOSEPH helped me fix my issue with placing the chart button, really recommend this app!!
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.
Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.
If they pay attention to other reviews there is an issue that has been introduced to the software recently.
They don't seem to care and we will find another solution unfortunately.
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.
I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.
I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!
- Hannes Bez, CX Director, Kiwi
