Reviews (118)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a must‑have for post‑purchase surveys that reveal where customers come from and why they buy, especially post‑iOS14. The zero/first‑party data guides ad spend, creative, email/SMS, merchandising, and product development. Setup is fast, the interface flexible, and response rates high. Merchants praise features like conditional logic, integrations (Klaviyo, Shopify Flows, Recharge, TripleWhale), modeled data, and proactive, hands‑on support.
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Good company, good customer service. Provides great value for post purchase surveys.
Great for first-party data for decision-making. Support is stellar as well.
keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.
Hey there! Apologies, we had a bug yesterday that caused this annoyance. It's fully resolved, but I'm very sorry. :(
In terms of response time, our team is based in the Americas so looks like that timezone difference got us. Emailing you to get you into Slack!
Unbelievably responsive team. They set us up the week before black friday, head of CS was on calls with us right before Thanksgiving. Can't think of a smoother implementation. One of my favorite if not favorite SaaS providers to date.
So far so good. Easy to use and effective way to learn more about our customers.
Incredibly useful. There is no better source of truth than your own customers and KNO does it in a clean and customizable way. And if you ever have questions, they're great at helping you figure out how to do what you want to do. Great tool!
KNO is the best app you can add to your Shopify store. It does exactly as it promises, it's affordable and their customer service is excellent.
The best part? You'll gain major insights from post-purchase surveys.
App is easy to install and set up. Really happy with the customer service. Landon was friendly and pro-actively responded to all our queries, even when it was after hours!
KNO has been a great post purchase solution for us, the UI and customer experience has been the best we've used. It's good to have a tool that we don't have to worry about. Happy to be a partner and grateful for the support from our KNO team.
Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.
