Reviews (504)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably drives measurable revenue, often 20–30% of sales, with higher AOV and quick ROI. They like its accurate AI recommendations for upsells and cross‑sells, flexible placement across the store, and strong theme integration. Built‑in analytics and A/B testing help optimize performance. Setup is described as quick, and support is praised as fast, proactive, and skilled with complex customizations and large catalogs.
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To be honest, I forgot I signed up for a free trial with this app and all of a sudden - my sales were going up. I had no idea why. I thought it was because I started doing Facebook & Instgram ads but when I looked at my referral traffic, it seemed low to translate into that many sales! So I figured I must be mis-reading the data or something must be broken. Now the mystery is solved! This app has had a positive impact on the user experience for my website's visitors and I will 100% be keeping them for this website and my other websites as well! And may I add that Marc was absolutely amazing in guiding me through the portal and explaining everything! A BIG THANK YOU!!
Excellent App. The " Most Popular Items" and the "Recently Viewed" feature is very good, as is the Related Items on the Product pages. I find the feature much more sophisticated than the similar built in feature that comes with most of the Shopify Themes, There are many ways to "tweak" which products are recommended and which appear in the most popular section which is great for Up Sell and Cross Sell opportunities, however a little bit more technical skills are required to figure out all of these settings! All I do know is that my sales have increased as a result of using the most basic features of this App. I am excited to see an even greater increase when I am able to figure out the more advanced features :-)
There are many excellent Apps on the Shopify system and probably many more outside of Shopify. What sets the ones associated with Shopify apart from the rest, is that the developers seem to be outstanding in their customer service.
They actually care about customers.
When I first started using LimeSpot I was held back as my business has an unusually large number of SKU’s ~ 10k on the web. LimeSpot was not originally designed to manage that many SKU’s but Ryanna and her developer colleagues went ahead and re wrote some code to incorporate my business.
It is not often that a company will do that!
So LimeSpot is a superb App – a ;must have’ for serious e commerce ....and the outstanding customer support makes all the difference. Highly recommended.
This is a great app. The app is really easy to install and customise, although it would benefit I think from some additional customisation features in the dashboard (I understand this will be considered in later releases). The app selects "Related products" that really are related in some way. Its quite amazing. "Recently viewed products" are great to show on collection pages and checkout pages to enable customers to easily go back to a product they have seen before. We have set up "Trending Products" on the home page, which reflect products that potential customers are currently viewing the most. I haven't tried "top picks for you" yet but I am looking forward to that. The customer service was very responsive and excellent. They customized the look of the recommendations for us. Good luck with the app!
www.frankibaker.co.uk
Love, love, love this app. Easy to install, good support, and so much fun to try different combinations on different pages. Some of the functions (trending, most popular) take a while to gather information, so we left them off for the first months as they weren't truthful, but we have started introducing them now, and they are up-to-date and they definitely encourage people to order from the list. The only thing I feel is missing right now, is some help from Limespot in analysing the information on the dashboard - if most of our sales are coming through 'Recently Viewed', for instance, does that mean we should have that function on more pages, or is it figuring so prominently because it is already on many pages, and maybe we should try something else? I would pay to have someone do an analysis of how we have set the app up....maybe a thought for Limespot's team for the future?
I cannot recommend this app highly enough !!! It is invaluable. It is extremely helpful and easy to install. It's also customizable. IT'S A MUST HAVE FOR ANY WEB OWNER THAT HAS MORE THAN 20 PRODUCTS TO SHOWCASE. Grab it now ! Thank you Limespot !
UPDATE (May 2016): A few months after I initially installed Limespot on my website, I needed their support in relation to a new feature they released. They replied in less than 30 minutes from my support request and their help was invaluable. The problem was resolved immediately. Again, THANK YOU LIMESPOT for a super app and an impeccable support service !
2nd UPDATE (February 2017): Their service rocks ! I had some issues with uninstalling & re-installing and Marc was there for me every step of the way. He took it upon him to correct all issues and went above and beyond my expectations as if this was about his own eshop. Thank you, Marc ! Priceless !!!
Update:
Just got started again with limespot and support has been excellent
They customised our look and moved some of the elements for us very quickly and effectively
First-class customer service
Old review:
This is an absolute MUST HAVE app, it is amazing and classy, it will make your site look great, does not slow down the site much, has tons of potential
in case you dont really know what it does, the fastest thing you can see is it puts horizontal collections of items on your pages, products, collections, cart, and home page (you can customise this) that intelligently pick related, hot, and trending or viewed products
support is great, they offered to help and even identified potential problems, luckily i know how to fix some of these, in short if you want to fix little visual bugs yourself, you can go into your product, collection, cart and index liquid pages and move the limespot snippets around, sometimes they will get stuck within another div and not work as intended but their integration was 90% with my theme and if it does not work you can write them they will take care of it
i have not gotten to analyse the actual click traffic but the look of the sliders and the functionality are great
Been using this app for all of 24 hours and so far it has been very easy to use. There was a little exploration in figuring out the relationship between the site settings, the box settings, and the product display rules, but once you see all the elements at work it's pretty easy.
I don't normally leave reviews, but it's when I wanted to start getting into some really custom stuff for my site that this team really started to shine. I wanted to customize the upsell recommendation on our AJAX cart and Erick was very patient with walking me through the CSS classes I needed to set, where to update those in the UI and always had a link ready for the different help articles I needed to reference.
This app also stands apart from others with the reporting. I'm still waiting on more data to trickle in, but so far it's a much richer picture than what I've seen on other competitors.
If there was something I would ask for, it would be the ability to further customize the layout of my Upsell unit so that my Add-to-Cart button could span the full width of my AJAX drawer, the way the theme's checkout button does. Right now, the ATC button looks to be locked into a smaller column that goes next to the product photo instead of being able to span the full width with the photo and product title side by side.
First of all, we would like to acknowledge the fact that you left us such a detailed reply in your first 24 hours of using LimeSpot. We're so happy to hear that you find our app to be user-friendly!
It's an honour that even though you don't usually leave reviews, you still left us one after the help of our customer support, Erick. Our help center is always being updated with new support articles as well as videos, to assist our customers. On top of that, we really appreciate that you found our analytics to be valuable to your business as that is probably one of the most important things to us.
Regarding your ask, you are right in that the ATC button is locked into a smaller column that goes next to the product photo instead of being able to span the full width with the photo and product title side by side. This is because our current default Upsell box in the AJAX cart is set to be displayed as table-cell, which is useful for vertically aligning HTML. We are actually able to change this and display it as a table, which would result in the photo being on top of the product title, thus the ATC button would be below this content and spanning the full width of the AJAX drawer.
Unfortunately we can't attach a picture on how this would look like, but if this interests you, please do reach out in our live chat and let us know if you want us to help you change this and see how it looks to you.
Extremely Disappointing Experience with Limespot Personalizer
Our company recently had the misfortune of using Limespot Personalizer, and we are extremely disappointed with the service we received. Our encounter with this platform was nothing short of a complete disaster, and we strongly advise against anyone considering their services.
Inadequate Support: Limespot Personalizer's support team left much to be desired. Whenever we encountered issues, their response was unhelpful and unsatisfactory. They consistently failed to address our concerns effectively, leaving us feeling neglected and frustrated. It was disheartening to receive such poor support for a product we were paying for.
Persistent Breakdowns: We experienced frequent and disruptive technical issues while using Limespot Personalizer. It seemed that everything was constantly breaking down, causing our website to become dysfunctional. This unreliability had a significant negative impact on our business, affecting our online presence and customer experience. It was an ongoing nightmare that hindered our operations.
Misleading Email Solution: Limespot Personalizer's email solution was incredibly flawed and misleading. It would often direct recipients to a different page than what was promised in the email, causing confusion and frustration. This inconsistency reflects poorly on our brand and damages customer trust. We expected a basic functionality like email marketing to be reliable, but Limespot Personalizer failed to deliver.
Blame Game: Perhaps the most infuriating aspect of our experience was the way Limespot Personalizer's support team handled our concerns. Instead of taking responsibility for their product's shortcomings, they consistently shifted the blame onto us. Their refusal to acknowledge their own faults and tendency to blame us for the issues only added insult to injury. It was an unprofessional and frustrating experience.
Regrettable Years of Partnership: Regrettably, we trusted and used Limespot Personalizer for an extended period, enduring years of disappointment. It was a costly mistake that impacted our business negatively. Waking up to a broken site, malfunctioning emails, and an unusable website became a regular occurrence. We deeply regret our decision to stick with Limespot Personalizer for as long as we did.
In conclusion, our experience with Limespot Personalizer was nothing short of a nightmare. The inadequate support, persistent breakdowns, misleading email solution, and blame-shifting created an unmanageable situation for our company. We caution anyone considering their services to steer clear unless they want to subject themselves to a consistently broken website, dysfunctional email system, and unsatisfactory support. Save yourself the trouble and look for a more reliable and trustworthy alternative.
We are disappointed to receive this review from a brand we have dedicated significant time and effort to assisting over the past 3 years. During this period, LimeSpot has consistently delivered exceptional results, generating over 150X ROI and contributing over 25% of Craftshack’s revenue through our product recommendations. Our team has worked diligently and made every reasonable effort to meet the needs of this brand.
Regrettably, despite our product’s outstanding performance, we were never able to satisfy this customer's demands. We agree that parting ways is the most prudent decision in this case. Moving forward, we continue to welcome collaborative and appreciative customers who can fully benefit from our products and services.
Amazing customer service and fast set up! Let's see what this app can do
