Reviews (167)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑quality, AI‑driven translation tool that delivers accurate, near‑native, e‑commerce‑focused translations across entire stores in minutes. They like the clean, intuitive interface, lightweight performance, and support for complex content and third‑party builders. Many report better multilingual SEO and faster global expansion. Pricing based on actual usage is seen as cost‑effective, and support is frequently praised as fast, friendly, and proactive.
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After several months of using Locales.ai, we're very satisfied with the results. The translations are accurate, the interface is easy to navigate, and managing multiple languages has become much simpler for our team.
Like any AI translation tool, we still review some product descriptions and industry-specific terms, but the amount of manual work required is minimal compared to translating everything ourselves.
Overall, it has saved us a significant amount of time and helped us launch new language versions of our store much faster than expected.
Hi Acegolfs,
Thank you so much for taking the time to share such detailed feedback — we really appreciate it.
We’re very happy to hear that Locals.ai has helped your team reduce manual translation work and made it easier to manage multiple languages across your store. It’s especially great to know that it’s helping you launch new language versions faster than expected.
We also really appreciate your note about industry-specific terminology — this is an area we’re actively improving to make AI translations even more accurate in real e-commerce use cases.
Thanks again for your trust and support!
Best regards,
Locals.ai Team
DANGEROUS APP
Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted).
Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure.
And their solution?
They want ME to pay for HALF of THEIR mistake.
Let that sink in:
I never approved going over my credit limit
I never intended to translate more than my balance
Their system allowed it due to missing safeguards
They acknowledge this
Yet they still demand payment to unlock my account
If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.
We’re sorry for the experience you had with Locales.ai.
There was indeed a system issue that allowed translation usage to exceed the expected credit limit without the safeguards we intended to have in place. We acknowledge that this should not have happened, and we understand your frustration with the resulting negative balance and the disruption to your store.
Our team investigated the issue after receiving access to your store and confirmed that the excess usage was related to the system issue rather than something you intentionally requested.
We have been working on improving the credit safeguards to prevent this from happening again. We’re also reviewing how to handle accounts affected by this issue as fairly as possible.
We appreciate you bringing this to our attention and apologize for the inconvenience caused.
paid basic type USD9.99/month, 5 languages can be chosed, they only can translate 1-14%， others need credit, There are 50 products in our store, they charge by words for translate, need to buy credit, If I want to translate full of our website with 5 languages, I need at least 25000000 credits, USD1=1000 credits, I need USD2500 for translate only 5 languages, it is stupid app
Thank you for your feedback. We’d like to clarify a few points for merchants considering Locales.ai.
The Basic plan includes **10,000 credits**. Additional credits are only required when the amount of content being translated exceeds the included usage. Credit consumption is based on the actual amount of content and the target language, with approximately **1–3 credits per translated word depending on the language**.
For this reason, the amount of credits required cannot be determined simply by saying that a store has 50 products. It depends on the actual amount of text contained in those products and the other store content being translated.
We’re also concerned that the figures stated in this review may be misleading. The claim of needing **25,000,000 credits ($2,500)** for a store with 50 products does not correspond to the credit calculation used by Locales.ai. Before a translation is started, the app clearly shows the content to be translated and the estimated credit usage, so merchants can see the expected cost before committing to the translation.
There is no requirement to purchase $2,500 worth of credits or to proceed with a translation after seeing the estimated usage. Merchants can review the estimate first and decide whether Locales.ai is suitable for their store.
We welcome genuine feedback about our pricing and product, but we believe it is important that the information presented in a review accurately reflects how the app and its pricing work.
Pretty neat and for a reasonable price, allows to easily override the translation if you want to use different wording across geos.
I am satisfied with the Locales.ai platform; it offers excellent features and stability, greatly streamlining our localization process.
However, I urge management to review the cost of machine translation credits. Currently, the price is too expensive for high-volume use. Lowering this cost would make the service more accessible, which would, in turn, encourage me to scale my usage and strengthen my commitment to Locales.ai.
Thank you so much for your positive feedback! We’re glad to hear that Locales.ai has helped streamline your localization process. We also appreciate your feedback on the credit pricing and will certainly take it into consideration as we continue improving the platform.
- 2.800. 000 credits
Customer service non existent. no-one even bothered to answer to us after multiple tickets and emails. This is not a professional app unfortunately.
Very easy-to-use and fast translation tool for our website! We translated 6 languages and everything is accurate.
The customer support is also very helpful with quick response times.
Thank you for your kind words! We’re glad the translations worked well for your site and that our support could be helpful — your feedback really encourages us to keep it up. 💙
Best regards,
Vince from Locales.ai team
Vince is really helpful, some text did not get translated but they immediately offered to help. Excellent service and excellent translation. Keep up the good work!
Has been using this app for a while, i must say everything is going smoothly. Definitely recommend their service. Worth the price
Thank you so much for your kind feedback! 🙏 We are really glad to resolve things quickly for you. It means a lot to hear that you’re happy with both the translations and our product. Don’t hesitate to reach out anytime! 🚀
Best regards,
Vince from Locales.ai team
The setup was quick and easy, and the translations are accurate for multiple languages. It’s lightweight, user-friendly, and does exactly what it promises without any unnecessary complexity.
like everyone i oriented myself on the rating and comments so i started with the two that had more reviews that was good but i had much trouble with both of them this one is the only one where it was really quick and simple to set it up and on top the price is much better
Thank you so much! 💛 We’re thrilled to hear that Locales.ai was the easiest and most affordable option for you. Making setup quick and hassle-free is exactly what we aim for! If you ever need help or tips to get even more out of the app, we’re just a message away.
Happy translating! 🌍✨
Selina and Locales.ai team
