Locksmith

Locksmith

Reviews (306)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy, intuitive way to control access without custom coding. It’s used to hide prices, run retail and wholesale from one store, gate VIP/member/staff content, and create secret or password‑protected products. Flexible rules (tags, login, IP, geo, etc.) enable tailored experiences and new revenue streams. Many call it reliable over years of use and praise fast, hands‑on support and fair “pay what feels good” pricing.

Edited August 22, 2017

This app is truly extraordinary. This helped hide certain products AND VARIENTS from customers who were not supposed to see/order them. In addition it allowed me to completely lock down my site so no one could get in to purchase products unless I had sent them a invite and allowed them to browse the site. I love this app!

Bird Rock Coffee Wholesale
United States
13 days using the app
November 30, 2021

Avoid this app at all costs. We set it up and unfortunately it did not meet our needs. We disabled the app per their instructions and then deleted it. On our busiest shopping day of the year their app was still holding our collections hostage and I had to pay for a subscription to go in and shut it down. Beyond disappointed.

jointcustodydc
United States
27 days using the app
Lightward replied December 8, 2021

Hello!

I'm very sorry for the hassle you experienced here. I'm not 100% sure how things transpired, but according to our records this store didn't have an active subscription at the time, and the trial period ran out more than 10 days before. Locksmith would have been suspended at that point, and so your keys wouldn't work to open any locks.

Locksmith does have an uninstall process to remove its code from your theme, and that can be initiated by disabling the app on the settings page, or by clicking the Remove Locksmith button on the Help page. No subscription is required for these actions, but Locksmith does need to be authorized to complete them.

We definitely don't want to cause your store issues in this way, but we do aim to make sure we don't surprise you by opening up all of your locked content in any situation. We want to you know, 100%, that your locked areas are being opened up to the public. That's why the locks stay locked until you disable them.

Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue.

Looking into your account, I do see that you still have an active subscription to Locksmith. I can't cancel that for you, but you can do that by removing the app from your Apps list. At the time of this writing, you have no locks in place, and so Locksmith has no code in your theme, so it's safe to do so.

If/when you do, be sure to send us a message and we'll issue a refund for that charge. We're here at team@uselocksmith.com, so just let us know. ❤️

Best regards,

Ken

Edited July 7, 2020

I used this app to create private viewing sections for my customers.
I have created different access for different customers.

It is great to create additional value. It also connects with mailchimp and klaviyoo but not ominsend. I wish it did.

I would like to to allow access to say "people who purchased X" that would really help.

Simrun Chopra
India
29 days using the app
February 3, 2021

the best support! very prompt. they even built me some custom locks that work like a dream. I honestly thought they would give me some generic response and just send me a file to figure out how to build my locks. but nope! the support team literally coded specific locks I needed in addition to their standard locks. Amazing. Highly recommend!!

foxandwit
United States
4 months using the app
February 21, 2022

This app has done exactly what we needed it to do - making certain products and pages visible to select customers only. I found it very simple to set up. We're in the process of building another site and will be using it for that one too. I think the thing that stands out most for me is the amazing support the team offers - fast, helpful replies that cover queries thoroughly.

Mii Cosmetics Australia
Australia
About 1 year using the app
December 20, 2020

I never write reviews but I had to for this. I've used Locksmith for around seven years. I've never had a problem, I've always received a fast and friendly response, and I never worry whether Locksmith will work. I best compliment I can give Locksmith is that I don't think about Locksmith. If there's a problem — it's not Locksmith. Thank you for making stuff with so much integrity!

RetroSupply Co.
United States
Almost 5 years using the app
October 26, 2017

Locksmith is a versatile solution to any number of shop challenges that involve one shop that offers different experiences for different users. For our store, we use Locksmith to help our customers buy inventory from different warehouse locations. Not only is the app simple to use but if you need further support or customization, the Locksmith team is smart, responsive, and easy to work with.

Kingdomdeath
United States
Over 1 year using the app
November 27, 2019

Holy crap, this app solved so many headaches for me!
I can create free versions of products that don't show up in 'All Products' or store Search results, without touching any code.
I also plan to use this app for product versions only visible to Wholesale customers.
The language, care and vibe present in the App's presentation and interface adds a nice human touch, too.
Brilliant work folks! A++++
Love,
RambleTree
www.RambleTree.net

RambleTree
United States
About 20 hours using the app
November 18, 2021

Forward compatible with things I didn't expect! My company started a relationship with a big B2C marketplace and, to my surprise, Locksmith is able to hide our non-public variants from the marketplace connector app! I am constantly surprised by how awesome Lightward is as a company, and their software is equally impressive. Locksmith is SO easy to use, requires almost no code, and really truly hides everything. I feel great about my product data security, especially after seeing how Locksmith interacts with other Shopify apps. Top notch.

Kuumba Made
United States
4 months using the app
Edited January 23, 2021

Absolutely brilliant app. Cost-effective, user-friendly and AMAZING customer service. I have used Locksmith to enable my Shopify store to be a shopfront AND an online course with various levels of access. It works perfectly and saves me $$ as I don't need a second teaching platform. It is very intuitive and I was able to set everything up myself without any technical support. When difficulties arose later due to customisation on my templates, the Locksmith team were able to troubleshoot and supply a perfect solution within 48 hours. Cannot recommend highly enough.

Read3
Australia
6 months using the app