CWILL Loyalty & Referrals
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (803)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this is a complete loyalty and referral solution for building “real” programs beyond simple discounts. They like the easy setup, strong points and referral features, and ability to reward online and offline actions. Customizable branding, emails, and multi-language support are praised, as are integrations like Klaviyo and Judge.me. Many report higher repeat purchases and referrals, and describe support as fast, friendly, and proactive.
Refine
-
By rating
Excellent App with Great Support!
We've been using Loloyal for our vape store, and it's been a great experience so far. The referral system is easy to set up and works smoothly. It helped us launch a smart “refer and save” campaign that both attracts new customers and rewards existing ones, win-win!
Their support team is super responsive and always ready to help, even if it takes a bit of back and forth. The integration with Klaviyo is useful, and the ability to customize the loyalty and rewards setup makes it very flexible.
There’s still some room for improvement (like syncing more referral data into Klaviyo), but overall, it’s a powerful tool that adds real value to our store. Highly recommended if you’re serious about customer retention and word-of-mouth growth!
Thank you so much for your kind words and detailed feedback! We're happy to hear that Loloyal has been a great fit for your store and that you’re enjoying the referral system and flexibility of the app.
We truly appreciate you highlighting areas for improvement, like syncing more referral data into Klaviyo. Your insights are valuable to us as we continue to enhance the app.
If you have any other suggestions on how we can improve and ensure you have the best possible experience, we’d love to hear them. And as always, feel free to reach out if you need any assistance—we’re here to help!
Best regards,
Cassie | Loloyal Support Team
Switched over from Smile because their rewards program was costing us $199 a month! This is an exact replica of Smile with more ability to edit CSS. Also at the fraction of the price of $29.99. Customer service is great and answers within less than 5 minutes.
Thank you for taking the time to leave us a review! We're glad to hear that our rewards program is a cost-effective solution for your business.💞 We strive to provide excellent customer and are happy to hear that you've had a positive experience with our team. If you have any further questions or concerns, please don't hesitate to reach out to us.✨
Best Regards,
Nona|Loloyal Reward Team
Still testing the APP. But so far APP is super easy to use and support is also helpful. Some minor things in term of customisability needs to improve for our needs though (font type, etc.)
Hi SANVT!
Thank you for your time to leaving us a review. Ease of use is what we've been working on, and customer service is what we've been working on as well.
In addition, regarding the feedback about font, we will continue to develop in the near future. If you are interested, you can follow our community to get our app roadmap 👉 https://loloyal.canny.io
Should you need any other support, please do not hesitate to contact us on Live Chat.💖
Best Regards,
Catherine | Loloyal Team
A bit slow at the start. I figured out that I needed to upgrade and then the help was dealt with quickly
Hello Strummer Room Records,
Thank you fro your feedback, we appreciate your concern being raised to our team, we know that we have a room to improve and we do understand your concern. We hope that we can help you to make your experience more better.
One of our team reach you out for further help you needed and we are looking forward for your response.
Best Regards,
Catherine
Just uploaded it. I really like it thus far.... especially the fact that I can expire points. Give it a try.
Hello, Kim's Herbs & Detox Center! 👋 Thank you for providing us with your feedback, we appreciate it a lot. If you may encounter a problem while navigating the app, please kindly contact us, and we will assist you right away. If you have any opinions or suggestions we are interested in hearing them. If there is no problem and you are happy with our service we will be glad to hear about your latest experience. ☺️💛
- Pia
amazing app !
Thank you so much for your fantastic review of Loloyal! We’re thrilled to know that our loyalty app is making a positive impact on your store. It's wonderful to see you enjoying the features, and we’re here to keep making improvements to serve your business better. 🤗
If there’s any way we can make your experience even more seamless or valuable, please don’t hesitate to reach out. We’d love to support you and make your impression even better with our app. We will patiently wait for your response and feedback about this. 💞 We will be happy to hear back a response from you.
Thanks again for choosing Loloyal!
Best Regards,
Nova | Loloyal Support Team
so far, my experience with Nova, the customer service representative, has been very helpful in helping me unlock certain free features on my profile. I haven't gotten to see the full results of this app so I will update when I do
Hello! 👋🏼
Thank you for sharing your experience with us! We’re so glad to hear that Nova has been helpful in unlocking those features for you.
We understand that it takes time to fully explore all that our app has to offer, and we appreciate your willingness to update us as you continue your journey. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!
Looking forward to hearing about your experience as it unfolds!
Best Regards,
Nova|Loloyal Support Team of Channelwill
great app great customer service
🌟 Thank you so much for your kind words! We're thrilled to hear that you're enjoying our app and that our customer service has met your expectations. If you ever need assistance or have any questions, feel free to reach out! 🚀😊
- Sophie 🤗
Je trouve dommage que l’on ne puisse pas créer de communauté autour !
Merci d'avoir pris le temps de partager votre avis sur Loloyal ! Vos commentaires nous sont très précieux.
Nous comprenons votre souhait de créer une communauté autour de l'application et nous en sommes conscients. Vos commentaires nous aident à nous améliorer et nous en tiendrons compte pour continuer à améliorer notre plateforme.
Si vous avez des suggestions ou des fonctionnalités spécifiques que vous souhaiteriez voir ajoutées, n'hésitez pas à nous les communiquer ! Notre objectif est d'améliorer encore votre expérience.
Best regards,
Cassie | Loloyal Support Team
Pas mal, en manque un peu de fonctionnalité mais top avec un service client au top !
Merci beaucoup pour votre soutien et vos commentaires!
Si nous pouvons rendre votre expérience encore plus fluide ou utile, n'hésitez pas à nous contacter. Nous serions ravis de vous aider et de rendre votre impression encore meilleure avec notre application. Nous attendrons patiemment votre réponse et vos commentaires à ce sujet. Nous serons heureux de recevoir une réponse de votre part.
Merci encore d'avoir choisi Loloyal!
Best regards,
Cassie|Loloyal Support Team of Channelwill
