CWILL Loyalty & Referrals
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Reviews (803)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a complete loyalty and referral solution for building “real” programs beyond simple discounts. They like the easy setup, strong points and referral features, and ability to reward online and offline actions. Customizable branding, emails, and multi-language support are praised, as are integrations like Klaviyo and Judge.me. Many report higher repeat purchases and referrals, and describe support as fast, friendly, and proactive.
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I rarely leave reviews, but Trustwill Loyalty truly deserves one.
The platform itself is already one of the most complete loyalty and referral solutions I've found on the market. It offers an impressive number of features and possibilities to build a real loyalty program instead of just giving away discounts.
But what really makes the difference is the support team.
I often have the chance to be assisted by Cassie, and every single time I come with one question, I leave with five problems solved.
Not only does she answer the issue I came for, but she also spots things I didn't even know existed, explains how to improve them, and helps me optimize my store far beyond my initial request.
That kind of proactive support is incredibly rare today.
Thank you, Cassie, and thank you to the whole Trustwill Loyalty team. Working with people who genuinely care about their customers' success makes all the difference.
Hello,
Thank you so much for taking the time to leave such a thoughtful and detailed review. It truly means a lot to us! 💙
We're delighted to hear that CWILL Loyalty has been helping you build a meaningful loyalty program and that our support has made a positive impact on your experience.
Your kind words about Cassie are especially appreciated. She'll be incredibly happy to read the wonderful feedback you've shared, and we'll make sure your message is passed along to her. Knowing that her proactive support has helped you optimize your store beyond your initial questions will mean a great deal to her.
Thank you once again for your trust and support. We're grateful to be part of your journey and look forward to continuing to help your business grow.
Best regards,
CWILL Loyalty Support Team
Very good
We've been using TrustWILL Loyalty for more than one year and we never encountered any problems. The support team is always on point and helped us with everything we needed.
Hi there,
Thank you so much for your wonderful feedback and for trusting TrustWILL Loyalty over the past year!
We’re truly happy to hear that you’ve had a smooth experience and that our support team has been able to assist you whenever needed. Your kind words mean a lot to us and motivate our team to continue delivering the best possible service.
We appreciate your continued support and look forward to serving you for many more years to come.
Best regards,
TrustWILL Support Team
great assistance!
Great service!!
Hello there,
Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.
Best regards,
TrustWill Loyalty Support Team
Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
We’ve been using Trustoo on our Shopify store and are truly impressed with both the functionality and ease of use. The app integrates seamlessly and offers all the features we need to manage and display reviews effectively. What really stands out is the support team — they respond incredibly fast and always provide clear, step-by-step instructions that make everything easy to understand. Highly recommended!
Hello,
Thank you so much for your kind words! We’re thrilled to hear that TrustWill has been helping you manage and display reviews smoothly on your Shopify store. It’s wonderful to know that our support team could assist you effectively and make things easy to understand — we always aim to provide clear guidance so our merchants can get the most out of the app.
Your recommendation means a lot to us, and we look forward to continuing to support you and your store!
Best regards,
TrustWILL Loyalty Support Team | Channelwill
Awesome App! We've been using it for several years now. The customer support is great! Customers love the points system, both online and offline.
Thank you so much for your support over the years! We're thrilled to hear that you and your customers are enjoying the points system and that our customer support has met your expectations. If you ever need any assistance, we're always here to help!
Best Regards,
Cassie | Loloyal Support Team
Love the app and support! I compare to 3-4 others loyalty app and this app is the more suitable for us as we need multilanguage and also I love how we can customize a lot of things including moving the floating widget, etc. Thank you again for the support.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team. Ensuring that our users can connect with a real person for assistance is very important to us. If you need any further help, feel free to reach out anytime!
Best Regards,
Cassie|Loloyal Support Team of Channelwill
Support is perfect - fast answers with screenshots to better understand options to fix problems. App is easy to use and can be edited/customized for my needs. Definitely suggest. So far I have tried reward program. Next I will use VIP program and test it out.
Hello! 👋🏼
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that you found our support helpful and that the app meets your needs.
It’s great to know you’re enjoying the reward program, and we’re excited for you to try the VIP program next. We believe it will add even more value to your experience.
If you have any questions or need assistance as you explore these options, please don’t hesitate to reach out. We’re here to help!
Thank you again for your recommendation!
Best Regards,
Nova|Loloyal Support Team of Channelwill
