Reviews (447)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.
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Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!
The Loop team were super helpful and responsive!
We love loop, and they integrated perfectly with our 3PL.
Special shoutout to Ninthuga from customer service for the great help
Rece was exceptional in giving me a solution to pull data into a report. I did give feedback stating it would be nice to have a more specific report and one was created for us in the shared folder. It will be a tool that will save our team a lot of time. Thank you for the wonderful support and assisting in finding a solution to our specific needs.
Support team is quick to resolve issues.
Their support is very prompt, and their team is knowledgeable and friendly!
Really great support experience. Ninthuga was quick to respond, patient with my questions, and made everything easy to understand. The issue was resolved smoothly, and I genuinely felt supported throughout. Highly recommend!
Best in class app
The service from Ninthuga in particular was very helpful
Great Support. Ninthuga and Kat have helped us make adjustments and answer our questions on many occasions and they are quick to respond.
Really appreciated the quick support I received when I encountered an issue with returns that had issues. Pretty quick reply with clear instructions and path forward.
