Reviews (446)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.

February 27, 2025

BONTON
United States
7 months using the app
Loop replied April 8, 2025

Thanks for the stars! ⭐ We’re happy to have you with us and we’re here anytime if you need anything!

February 19, 2025

Modatrova
United States
Over 1 year using the app
Loop replied February 28, 2025

Thank you for the 5 stars! ⭐️

November 7, 2024

Pacas, Inc.
United States
About 1 year using the app
October 28, 2024

Nominal
United States
Over 3 years using the app
Loop replied November 4, 2024

Thank you for the 5 ⭐️'s!

March 8, 2024

LUNA Sandals
United States
About 5 years using the app
February 18, 2026

Kay Unger
United States
Over 4 years using the app