Reviews (446)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app streamlines returns and exchanges for customers and staff, cutting support tickets and back‑and‑forth. It’s described as easy to set up, with smooth onboarding and strong integrations with Shopify, 3PLs, and tools like Brightpearl. Many highlight powerful automations that handle most cases, reliable multi‑store performance, and exceptional support that quickly resolves issues, builds custom workflows, and adds features based on feedback.

June 16, 2025

FilterBaby
United States
About 1 year using the app
June 3, 2025

Unbound Merino
Canada
Over 4 years using the app
May 22, 2025

Ramy Brook
United States
Almost 2 years using the app
May 1, 2025

ALPAKA
United States
Over 2 years using the app
April 8, 2025

Umbrel
United States
5 months using the app
March 28, 2025

Elizabeth Ackerman Designs, LLC
United States
Over 1 year using the app
Loop replied April 8, 2025

Thanks for dropping us some stars! ⭐ We’re so glad you’re having a great experience with Loop!

March 25, 2025

Rugs USA
United States
12 months using the app
Loop replied April 8, 2025

Thanks so much for the stars! 🌟 We're thrilled you're having a great experience and are always here if you need anything!

March 26, 2025

Dashing Diva
United States
Over 3 years using the app
Loop replied April 8, 2025

We appreciate the love! Thanks so much for taking the time to leave a review, glad you’re having a great experience with Loop 💙

March 19, 2025

SpotOn
United States
Almost 2 years using the app
Loop replied April 8, 2025

Thanks for the rating! 🙌 We’re here whenever you need anything at all!

March 7, 2025

ettitude
Australia
Over 3 years using the app
Loop replied April 8, 2025

Grateful for the 5 stars! ⭐️ Always here to support your team with whatever you need!