Loop Returns & Exchanges

We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary.

Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary.

Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users.

We use a full enterprise version of Loop, which this app is a part of. We love it. Great UI for customers and CX staff. Self-service workflows and customization that allow for various SKU-level outcomes on the fly. Reliable and detailed event data that is exportable. Constant product improvements, informed by feedback their team proactively gathers. The company has strong partnerships with Shopify and certain 3PLs and CX platforms. It can be pricier than other options, especially for smaller merchants, but the time savings Loop creates for our staff offsets the software costs.

We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!

The Best Returns & Exchange App available today and we're so glad we made the decision to partner with Loop! We needed a full service portal, for all returns, exchanges, etc., and Loop is able to do it all and it's automated. Our customers compliment us all the time and the calls and emails from customers, regarding returns, refunds, exchanges, etc., have stopped. It takes some set up effort, as with any new app, but once setup and running, it will completely transform your experience and the customers experience with returns and exchanges! I highly recommend Loop Returns & Exchanges!!!

We've been a Loop customer for over 2 years now, having switched from a very basic returns software. We really appreciate the automation of the platform, and the optionality it gives our customers to fully customize their return outcomes. We love the advanced & instant exchanges, and can't wait to start better leveraging their workflows tech for further automations. The upsell feature in the returns portal is also a great add. Loop is also constantly adding new functionality - though we would love it if less of these features were hidden behind additional paywalls - since the software is quite expensive.

Loop is a great system and our account manager is always quick to answer and give us the reporting we need! The Loop analytics are super extensive, however, are a bit more manual than we would like, but you most definitely can pull all the return information you need. The Loop team is always quick to accommodate and respond to us though, which is super appreciated whenever there is an error.

We have had a couple of issues in the past with slow load time at the POS level in-store and some errors on exchanges. However, we worked with the Loop team to resolve the exchange errors and are excited for Loop to keep evolving and getting better and better!

We installed Loop in Summer, 2022 and within a few months we were able to realize the full benefit of the platform. In particular, Loop unlocked us to offer more flexible exchange options to our customers, which has helped us nearly double the amount of revenue we retained from customers that would have normally been given back in refunds.

To add, their analytics page is wonderful and allows us to track our results each month and/or dive into specific areas of interest. We've appreciated the visibility Loop has provided, and have been able to make meaningful changes to how we position our products, conduct fit education, or update our portfolio as a result.

Loop is a fantastic solution for easy returns. The onboarding was clearly laid out and easy to implement. Automations are easy to set up and streamline a lot of processes. Some additional reading I'd recommend when defining your policies in the app is their page on return fraud: https://www.loopreturns.com/blog/the-easy-way-to-handle-return-fraud/

We got targeted by a few fraudulent orders and the fraudsters were able to game the USPS tracking to show up as delivered without anything actually getting delivered to our store.

Their integrations with Shopify are really great, and it's nice to be able to see updates on the order status page directly in Shopify.

Have been using this app for the last year to help manage our overall returns function for a fashion apparel business. The functionality is designed to reduce cash refunds and drive higher retention metrics with more variant exchanges, upsells, bonus credit offers for exchanging and failing these options, and store credits (with a bonus attached). The platform provides an easy-to-use seamless interface for the customer while increasing retained revenue to reduce the overall financial impact on our business. The customer satisfaction rating has also been positively impacted through the platform. highly recommended for businesses looking to optimise the overall returns process of any eCommerce business

Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making.

My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings.

I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.