Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

June 19, 2024

Loop customer service is absolutely top-notch. We were using another Loop competitor since we migrated to Shopify and there is no comparison here. From day 1, Loop has provided 'white glove' service to us. They helped with migration, navigated complex workflows, and helped us to do extensive testing to make sure our customers were getting the best experience. They even took the time to understand our business model and made suggestions on ways to help reduce churn and improve retention. I can't recommend this company enough.

Reactive Training Systems
United States
8 months using the app
Loop Solutions Inc replied June 21, 2024

Thank you for the fantastic review, Team Reactive Training Systems! We're thrilled that our support and service have been helpful and that our efforts to understand your business model and suggest ways to reduce churn and improve retention have been beneficial. Onwards and upwards together! :)

June 18, 2024

We have had a great experience migrating from Bold subscriptions to Loop Subscription. The transition was seamless, and Nihal has been instrumental in making our experience great. He always goes above and beyond to solve our issues, and if something does not exist yet, he goes out of his way to implement a new segment to continuously improve our experience!

Curls Monthly
United States
11 months using the app
Loop Solutions Inc replied June 20, 2024

Thank you for your feedback, Team Curls Monthly! We're glad the migration to Loop Subscription was seamless and that Nihal has been instrumental in enhancing your experience. We appreciate your recognition of his dedication and efforts to continuously improve our service! :)

June 17, 2024

We've received outstanding feedback from partners and collaborators about Loop. The primary technical benefit we've quickly noticed is the impressive load time—unlike other apps, the Loop widget loads almost instantly on a product page. Additionally, Loop offers an extensive range of features, including customizable cancellation flows and advanced options for creating upsells through its comprehensive management portal.

One of the most remarkable experiences has been working with the Loop team. Their dedication and expertise shine through, making the implementation of new strategies smooth and efficient. The feedback loop with their technical team is quick and seamless.

We highly recommend Loop for its thorough, smart, and efficient software. The genuine partnership and unwavering support from the Loop team have significantly enhanced our experience, making it an invaluable asset to our operations.

Aseir Custom
United States
About 1 month using the app
Loop Solutions Inc replied June 19, 2024

Thank you for the amazing review, Team Aseir Custom! We're delighted that our product, with its extensive features and customizable options, has exceeded your expectations. We are pleased to know that you've had a really positive experience with our team's dedication and expertise. We appreciate your recommendation and are committed to continuing to support your success! :)

June 17, 2024

This app does exactly what we need with new features always being developed enabling us to improve our subscription business continuously. Ongoing support provided by Nihal has been extremely useful and has been a major factor in our growth. An excellent app.

Reptile Centre
United Kingdom
Over 1 year using the app
Loop Solutions Inc replied June 19, 2024

Thank you for your feedback, Team Reptile Centre! We're glad our app and support team have been instrumental in your growth. We're committed to continuously supporting your business - do give us a shout if you need any help :)

June 10, 2024

Loop stands out as the top subscription app in our experience. Before discovering Loop, our company navigated through various other subscription platforms. Loop's features are notably more advanced, and their team provides exceptional support, collaborating closely with us to develop effective strategies. Loop is an excellent and user friendly app too. Transitioning to Loop was smooth, unlike our experiences with other major apps. I highly recommend Loop to anyone with a subscription-based model.

Infinite Age
United States
7 months using the app
Loop Solutions Inc replied June 12, 2024

Thank you for your amazing review, Team Infinite Age! We're thrilled that Loop stands out for you. Your feedback on our app and support means a lot. We're here anytime you need us! :)

June 7, 2024

It's been a great experience working with Loop Subscriptions.

We were growing fast and struggled to have the right data with our old provider. That instantly changed with Loop.

We were able to gauge exactly where our subscription program needed to improve, and the team at Loop helped us do exactly that.

I highly recommend Loop.

Organics Ocean
United States
4 months using the app
Loop Solutions Inc replied June 10, 2024

Thank you for your kind words, Team Organics Ocean! We're thrilled to hear about your positive experience. Your recommendation means a lot to us. :)

June 5, 2024

Loop has proven to be an amazing partner for our subscription program, establishing an effective 2-way communication path where our feedback and requests are actually heard and implemented on their end, and they share valuable insights for us to constantly improve our subscription metrics. They're certainly not just "another Shopify App", but an extension of our team

Eden Boost
Singapore
8 months using the app
Loop Solutions Inc replied June 6, 2024

Thank you for the fantastic feedback, Team Eden Boost! We're delighted to be a valuable partner and extension of your team. Your insights help us improve, and we're committed to supporting your subscription success. :)

June 5, 2024

I can't recommend the Loop subscriptions team enough. We have monthly calls to go through improvements we can implement, listen to our ideas, and implement changes that benefit our business. They also respond in a timely manner to any queries via Slack. I would recommend them to anyone looking for a subscription plug-in on Shopify. They are also priced far more competitively than Apps like Recharge.

The Meat Club
Singapore
5 months using the app
Loop Solutions Inc replied June 6, 2024

Thank you for your kind words, Team The Meat Club! We're thrilled to hear that you are loving the Loop experience. :) We appreciate your recommendation and are here to assist anytime. Onwards and upwards!

June 5, 2024

Loop is BY FAR the best subscription app on the market. The most robust, customizable and user friendly that I've seen. Also their support is phenomenal. They literally got back to me within 10 seconds of messaging them on their live chat. Manan was great.

We just migrated from Recharge and the process was super smooth and pain free, and they handled pretty much everything. It was done within 1-2 days. Their staff was very responsive and throughout it all and they held our hand every step of the way, making sure all our questions were answered. Can't recommend them enough.

worksSOwell
United States
26 days using the app
Loop Solutions Inc replied June 7, 2024

Thank you for your amazing review, Team workSOwell! We're thrilled to hear about your smooth migration and your positive experience with our support team. We're here to ensure your success every step of the way! :)

June 4, 2024

Easily the best subscription app I've used and I've tried a few. Their team is super responsive and is constantly helping us reduce churn and create a better experience for our customers.

Loop has epic cancellation flows all the customizations that we wanted from the other apps. Will be using loop for all my brands.

Primal Queen
United States
7 months using the app
Loop Solutions Inc replied June 6, 2024

Thank you for the amazing feedback, Team Primal Queen! We're delighted to hear how Loop's product and support have enhanced your experience. Onwards and upwards, together! :)