Reviews (794)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.

July 24, 2023

Best hassle free subscription app so far. We were on recharge for quite some time and switched to Loop. It is so much more user friendly and easy to manage. Analytics are great and packed with features we need. We can't wait to see what more features are added. Great onboarding process and awesome team that will support you very quickly. I would say it's miles better than recharge.

Cortez Coffee Roasters
United States
4 months using the app
Loop Solutions Inc replied July 26, 2023

Thank you for such an awesome review and kind words, Team Cortez Coffee! 🌟

We're absolutely thrilled to hear that Loop has been the best hassle-free subscription app for you so far!

Our onboarding process is designed to get you up and running without any hassle, and we're overjoyed that you had a great experience with it. Providing fast and reliable support is one of our top priorities

We're honored to be considered miles better, and we promise to keep exceeding your expectations.

We can't wait for you to see what more we have in store for you! 🚀

Cheers,
Team Loop

July 26, 2023

Migrated from Bold to Loop. The team made the migration as seamless as possible, even working to recode my website with my web designer after the previous app's code was causing some trouble with the migration.

The functionality of Loop is epic - already made massive changes to the customer experience which is increasing AOV and LTV. (only been live for a month so it will be exciting to see how this progresses as I customise things further.)

The team has been so attentive and proactive in helping me improve my business, nothing like my experience with my previous app provider. To anyone who is growing a subscription-based ecom business, I'd 100% recommend Loop.

Coffeefusion
Australia
2 months using the app
Loop Solutions Inc replied July 27, 2023

Thanks a ton for your kind words, Team Coffeefusion! 🎉

We're stoked to have you as part of the Loop family and can't wait to see your subscription business soar with our app!

Making migration as smooth as butter is our goal, and we're glad we were able to get everything on track

We're thrilled that you're loving Loop features! Our goal is to be your ride-or-die support squad!

Your trust and confidence in us as subscriptions growth partner means everything :)

Cheers,
Team Loop

Edited February 13, 2025

Great app and the support have improved since started. They always help to ensure the widgets are in place for every updated Been here for 1 year and 9months wow how time flies but to further elaborate and hope this review helps someone who is starting out on shopify and searching for an app to start the subscription base community. I totally understand the confusion with so many apps and reviews can be confusing at times especially when capital is restricted and cant afford any setbacks. As a holistic brand this app works perfectly for me plus integrates with most apps including email marketing. You will need to learn how to use features according to your business plan however its well worth it. I hope my revoew helps someone out there

Electron Colloidal
United States
Over 1 year using the app
Loop Solutions Inc replied May 14, 2023

Thank you for choosing us as your subscriptions growth partner, Team Electron Colloidal.

We are super excited that you decided to go with us over other apps 😊

More subscriptions power to you 🚀

Cheers,
Team Loop

Edited July 18, 2025

Better rates, great service, good people who led us through the whole process from start to finish without a hiccup. Highly recommend (in fact, have recommended)

Chief Nutrition
Australia
About 3 years using the app
Loop Solutions Inc replied July 13, 2022

Hey there!

Thanks for choosing us over other legacy apps and this amazing review. Thanks for the recommendation! We really appreciate it.

Please feel free to get in touch for any sort of assistance.

Thanks,
Team Loop

April 15, 2026

We have been using it quite a while, and we loved it. Karan from their team hopped on a call and explained how we can reduce churn and improve the process. Highly recommended!

Enhanced Scents
United States
8 months using the app
April 15, 2026

The Loop team is a great resource for using the app in its entirety. They really get to know your business and make recommendations accordingly. Response time on inquiries has been great as well. Highly recommend!

LOAM
United States
8 months using the app
April 14, 2026

fixed the issue. efficiently. didnt keep me hanging. didnt require an upgrade. was kind. and also taught me how to make the edit if i wanted to in the future should it happen again. great service. thank you loop. nobody has decent service anymore and this was just seemless.

on the LAM : Mini Ranch & Gardens
United States
10 months using the app
April 8, 2026

We’ve honestly had a really great experience working with Loop for Buff Clucks. The support they’ve given us has been super helpful, especially with the projects we’re running they always find a way to make things work.

Big shoutout to Amandeep, our Customer Support Manager. He’s always quick to reply and really reliable whenever we need help. It makes a huge difference knowing someone’s there and on top of things.

Also want to mention Swaraj and Kashish...they’ve been awesome whenever we run into technical issues. They’re always willing to jump in, figure things out, and get us back on track.

The support from the Loop team has been solid. We really appreciate everything.

Buff Clucks
United States
About 1 year using the app
May 18, 2026

We are just finishing our onboarding with Loop and I am so grateful for the support they provide through this process. We are migrating from another subscription service and having them transition everything for us has been so helpful. I’ve been working with Tarun who has been extremely responsive and thorough throughout the whole process. I’m excited to see how Loop works for us and our customers. I think it will be great!

Fido's Bone Broth
United States
25 days using the app
April 3, 2026

Top app and top support. Just started using it and onboarding has been super solid, they'll get on a call wtih you and help you set up everything.

Pavlína Bulguri
Czechia
9 days using the app