Reviews (794)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong subscription platform with excellent onboarding and “next level” support. Migrations from other tools are called seamless, with careful planning and post‑launch hypercare. The app is intuitive, reduces support tickets via self‑service portals, and focuses on retention with flexible cancellation, rewards, and failed payment recovery. Merchants also praise flexible configuration, solid analytics, and reliable performance at scale, often highly recommending it despite premium pricing.
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Very pleased with the speed and efficiency of Sri and the support team. Very rare to find real/good support so thank you. Highly recommend this app.
Really appreciate your kind words! We’re so glad Sri and the team could deliver the fast, effective support you needed—thanks for the recommendation!
- Loop team
I had a great experience with Loop customer service. Ishika was extremely helpful, friendly, and quick to resolve my concerns. She made the whole process smooth and stress-free. I truly appreciate her efficiency and support—thank you for the excellent service!
Thank you for the lovely feedback! We’re so glad Ishika made your experience smooth and stress-free—she’ll be thrilled to hear this! Always here to help whenever you need us.
- Loop team
I give this app 5 stars simply for the fact their support is really great. They step in and help with any issues that come up and are super helpful. I also think their product is good, but they are very helpful as a team.
Thanks a ton for the 5 stars! We’re so glad our team’s support has made a strong impression—we’re always here to help and thrilled you’re enjoying the product too!
- Loop team
Excellent customer service, very responsive and finding the app covers all the features needed.
Thank you for the kind words! We’re glad the app is meeting all your needs and that our team has been quick to support—always here for you!
- Loop team
Switched to Loop from a different subscription software and I'm so much happier. Way more features with better pricing. And onboarding + support is excellent. Shout out to Amit for all the help!
So glad to hear the switch to Loop has been a win for you! Huge shoutout to Amit—we’re excited to keep delivering more value and support as you grow!
- Loop team
Just finished setting up Loop for my Shopify store and the onboarding experience was fantastic. Shivam was incredibly responsive throughout the entire process and made sure I got the most out of all the features. His expertise really showed - he knew exactly how to optimize everything from day one. The level of support during onboarding really sets Loop apart.
Thank you for the amazing feedback! We’re so glad Shivam could guide you through setup and help you hit the ground running—excited to see Loop power your growth from day one!
- Loop team
Great experience so far. We are about 2 months in. Onboarding was fairly quick and efficient and the team is very knowledgeable and kind.
Thank you for the kind words! We’re glad your first two months have been smooth and that the team made onboarding easy—excited to keep supporting your journey!
- Loop team
Customer service is exceptional with Loop. They are prompt, courteous, and always follow up to make sure all questions are answered and issues are resolved completely. Explanations are easy to understand and the reps are happy to walk you through any steps needed. We've been very pleased with our experience!
We’re truly grateful for your kind words! It’s wonderful to hear that our team’s support and clarity have made a difference—always here to ensure you have a smooth and successful experience with Loop!
- Loop team
Very happy with the app and especially the team’s reactivity – quick and effective support!
Thank you so much! We’re glad to hear the app’s working well for you and that the team’s quick support has made a difference—always here when you need us!
- Loop team
Amazing customer service, fast and knowledgeable, gets my issues fixed ASAP!
Thank you for the awesome feedback! We’re so glad our team could jump in quickly and get things sorted—always here to help!
- Loop team
