Loox ‑ Product Reviews App
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Reviews (9,958)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app boosts trust and conversions by showcasing visual reviews with photos and videos, often increasing sales and helping new customers decide what to buy. They like the clean, customizable widgets, automated email requests with discount incentives, and tools to import and manage thousands of reviews. Many call it worth the price, and frequently praise support as fast, professional, and proactive in resolving issues.
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Bad support. Getting support from Loox in so inconvenient compared to most other apps we use. There is no chat support. This is a major defect in my experience. I mean how much does it cost to hire 24/7 chat support for an app that has many many thousands of subscriptions? Not much. Very cheap, same cost as emailing people basically. BTW I only choose Loox app because we’ve used it for some other websites for years, and the visual appearance is generally good. For support or ease of use and for features I would never choose them. Only good for stylish online website appearance for reviewer and some email marketing programs.
Feedback for Loox: The email received was UNHELPFUL - I asked a question by email and got a bot reply. My question was: “ I can’t figure out how to modify the settings to not show the word Unverified. Please help me and change it on the settings. Of the review is not verified please do not show the work “unverified”. That’s clear enough. Yes there is a small typo but don’t you guys know English? The answer was something generic like “can you share some more details? “. I found later that a previous inquiry with same question was indeed answered in a normal helpful way. Anyway, that’s some feedback for you - communication is pretty bad.
Hey,
I'm sorry to hear your experience with our support didn't meet your expectations. I do want to mention that we offer 24/7 live chat directly through our app, as well as email support.
I've reached out to you privately so we can continue this conversation.
This is the worst support practice I've ever seen on Shopify. I can't get a proper answer to any of my questions. The support representative directs me to Tier 2, I wait a day for a response, and even Tier 2 doesn't help. It's nothing but nonsense. I only use this app because the reviews look nice; other apps don't look this good.
I'm sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time.
It looks like our reply may not have reached any active email address, but we would really appreciate the opportunity to help resolve this for you. If you haven’t received our latest message, please feel free to reach out directly to support@loox.io so we can make sure you’re taken care of as quickly as possible.
The emailers are extremely costly and even after disabling their email service, we are being charges continuously. We’d highly recommend you opt for better and cheaper alternatives than Loox. It isn’t worth the cost they charge & they also restrict you from using other email service providers to limit everything to themselves & to keep things in their own control.
Nor worth the price you pay !
Hey, I’m sorry to hear that the recent charge came as a surprise. We aim to be as clear as possible about our pricing, with all information shared across our website, the Shopify app page, and directly in the app. Our intention is to offer meaningful value through features that help grow traffic, improve sales performance, and support returning customers.
I have also contacted you by email to clarify anything needed. Feel free to respond whenever it works for you, and we will be happy to help.
I was really excited about Loox at first - it seemed like the perfect fit.
The design is clean and it looks great on-site, but once it’s set up, the functionality just isn’t where I expected it to be. It’s not intuitive to manage ongoing review requests, and I couldn't easily see who had received emails or who was still in the queue. For the price, I expected more visibility and control. It’s a good-looking tool, but lacks too many basics to justify the cost long-term.
Hi,
Thanks for taking the time to leave a review. I'd be happy to clarify this.
Review request emails can be managed from the Orders page of your Loox admin.
We always aim to make Loox as easy and intuitive as possible, and your input is truly helpful as we continue to improve.
I’ve sent you an email with more information on this and to hear more about your thoughts on what would help Loox improve the experience for you. I'll be happy to hear more of your thoughts there.
I have looked to find cancelation section on the app but there is no cancel part! I have deleted the app and left a note that I want to cancel my subscription before finishing free trial. I have gotten charged today!!!
no se puede poner en el idioma español
MUY COSTOSO PARA LO QUE OFRECE
Hey, Omer from the Loox team here. I'm sorry if our pricing wasn't quite what you were looking for. We take great pride in offering an app that provides great return on investment and attentive, high-quality support. If you’re open to it, please reply to the email we sent, we’d love the chance to make things right.
Always lagging while using mobile version
Hi. Dolev from the Loox team here. I'm sorry to hear that your experience with Loox hasn’t matched your expectations. I’d be glad to assist in resolving any difficulties you’ve encountered on mobile.
Since I couldn’t locate your store to follow up directly, you’re welcome to contact our support team anytime at support@loox.io. We’re available 24/7 and will be happy to help.
Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.
Hey,
Thank you for your feedback.
Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.
I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.
Thanks,
Rotem from the Loox team
Thank to Support for looking in to the below. But, for me it is still an issue. The reviews for my store are fed in to Google and then my reviews are shown on my competitors Google searches. I stand by the fact this is a major flaw.....
Major Flaw. Example...we have a product that we have 65 5* reviews on. When a customer searches Google for the item every other retailer selling the same product shows up with 65 5* reviews.
This just isn't fair when I'm the one spending over £150 a month to get the reviews.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox offers several ways to boost organic traffic and display your rating on Google's search results, including integrating with Google Shopping.
I’ve reached out to you privately through our support and I'm happy to help you set this up on your account :)
