Reviews (541)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.

October 25, 2023

Found Loyalty Lion very easy to integrate and use - and allows for a lot of customisation where requested. Jonny and Jason were incredibly helpful and responsive, answering many of my questions and being available for support whenever needed!

Lisa Eldridge
United States
29 days using the app
LoyaltyLion replied October 30, 2023

Thank you for your feedback, we are thrilled to hear you are delighted both with the ease of use of our program and the support you received from Jonny and Jason!

October 19, 2023

We love working with the Loyalty Lion team! Their platform is easy to use and their team is super helpful and great to work with.

Beddy's
United States
About 2 years using the app
LoyaltyLion replied October 30, 2023

Thank you for sharing your positive experience with LoyaltyLion, we are happy to hear you are enjoying using our program and collaborating with our fabulous team!

October 10, 2023

We had a great experience onboarding onto Loyalty Lion! Jonathan helped answer any and all questions and was super responsive!

Boarderie
United States
2 months using the app
LoyaltyLion replied October 16, 2023

Thank you for sharing your positive review. We are happy to hear that Jonathan went above and beyond with his help, making your overall onboarding experience a great one. Should you have any further questions, we're always here to help!

September 22, 2023

Sammy Newton has been nothing short of extraordinary in our onboarding process. He's been so patient and guiding through our process. He's been proactive in checking in on our launch progress and has been so helpful in answering ALL the many questions I threw at him. We also restructured our program in the middle of launch and he was super helpful during everything. He's been such a pleasure to work with too!

Alpyn Beauty
United States
4 months using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a positive review, we are so delighted to hear that Sammy went above and beyond during your onboarding process!

September 13, 2023

We integrated Loyalty Lion recently and it was an absolute pleasure working with our onboarding manager Jason. The platform speaks for itself but the communication and work from Jason was top notch.

Jaded London
United Kingdom
3 months using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive feedback, we are delighted to hear that you were happy with your overall onboarding experience and Jason's advice!

September 13, 2023

Huge thank you to Vicky for the white gloves service and support in getting me and the rest of the team up to speed on the newest features and capabilities of the platform. We're excited to roll out a couple touches to stimulate program enrollment and reward usage.

Apothékary
United States
5 months using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a 5* review. We are thrilled to hear that you received all the support you needed from Vicky, and we look forward to hearing the positive results you achieved following her advice!

August 24, 2023

Hannah has been an incredible help, taking the time to understand our brand and requirements to optimising our loyalty scheme.

Pipers Farm
United Kingdom
Almost 3 years using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a 5* review, we're all thrilled to hear that Hannah has provided you with nothing but a stellar service!

August 9, 2023

Kicked off our rewards program today and so far so good. Onboarding has been very smooth thanks to LoyaltyLion "success manager", Jonathan, and the whole Roswell Studios team.

Fright-Rags
United States
3 months using the app
LoyaltyLion replied October 17, 2023

Thank you for your 5* review, we are happy to hear you've had a smooth onboarding experience!

July 30, 2014

I have been using Loyalty Lion, and we are loving how easy it is to install and use.

The team at Loyalty Lion are on hand to help with any questions.

Go on give it a go

Miatui
United Kingdom
8 days using the app
August 26, 2014

This app has been fantastic so far, you really need to grab it while it is being promised for $19.95 a month forever for shopify customers.

Their customer service replies are superb and I am more than willing to wait anxiously for the facebook functionality and other features.

There is a little question mark? at the bottom left of the app where you can contact support - it lets you vote on ideas to come - very clean and fun interface

This page here http://feedback.loyaltylion.com/forums/217155-feature-requests also shows the requested features and their progress.

I highly recommend these guys.

Low Carb Canada
Canada
29 days using the app