Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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Super easy to install. My customers are very excited for me to offer a rewards program. It is set up to support small business, which I love.
For the features that you can get for free I would probably give this five stars. It looks very professional and installs easily.
I am interested in several of the paid features, but having tested them during the free trial period they seem very unfinished to me. The email feature in particular is very expensive and hasn't worked out the way that I hoped.
The code that you can embed in your store to show the points a buyer will receive is also limited to the points for dollars feature and doesn't work with extra points for specific products or categories. They did say they'll be adding this, but as of now it isn't there and there is no target date.
For US based users, tech support hours are very limited. You send in a request, they answer it overnight, and then if you need to reply it's another 24-hours cycle. No complaints about the support, it's just frustratingly slow due to the time difference.
I think this app has a lot of potential but it does still need some work in order for shops to offer a robust loyalty program.
UPDATE: Downgraded my star rating for the following reasons:
The app awards points for sales tax paid, not just for the purchased item. This is just outright wrong, sales tax should not be rewarded.
I couldn't get the birthday feature to work. I'd enter a birthday and then come back to view it and the data would be gone. Plus they ask for a year on the birthday, which isn't necessary for the feature but it will prevent many people from participating. I would have loved to use this feature but didn't want to spend on more time debugging it.
The newsletter signup feature doesn't integrate with any email programs (such as Mailchimp) so they can't actually verify that the customer signed up for email. They only know that the customer clicked on a button. This is definitely not worth awarding points.
The code that you can embed on your product page to show the points a buyer will receive doesn't work with multiple variants. It shows zero points. There might be a workaround for this, I don't know because I didn't want to spend any more time on it given the other problems with the feature mentioned in my original review.
I never could get the email statements to send so I had to give up on it. This should have been a must-have feature because it gives customers a reason to return to your site.
Individual features are hugely overpriced for what you get. This app has so much potential but right now they are waaay over promising.
I'm a paying customer and I have been in contact with tech support. So far I haven't been able to resolve any of these issues. If I hadn't advertised the program to my customers I would be uninstalling it right now.
Hi there, thank you for your thorough and honest feedback. It really helps us to improve LoyaltyLion. We'd love to clarify some of the issues you encountered.
We award points for sales tax paid to ensure the program is easy to understand: $1 = X points. This system ensures that there are fewer customer support queries for our merchants and that their customers will be able to fully understand the program.
Our newsletter sign up rule cannot automatically sign up your users to your newsletter, what it does do is set their account to accept marketting emails which means that they will recieve your newsletters when you send them. This is a great way to get more visibility for your brand but we recommend that you don't reward this activity too highly for the exact reasons you have laid out.
Emails are very important for the success of your loyalty program. So we'e very sorry to hear that they were not working correctly for you. We would be happy to look into this for you if you are still interested. Just email us at: support@loyaltylion.com.
Our points available feature on the product page can be tricky, but it is possible to include the correct point balance on multiple variants. You need to place a code in the correct section of the page which would require some development work. We can also advise you on this.
We understand your frustration with our support hours. We've taken on your feedback and are working on a solution to this to make our hours accessible to all of our merchants.
So far this app works great for us. I am happy to see that the developers finally decided to offer it for free. They also have "cafeteria" style option where you can build from the free plan and choose ways for your customers to earn points that suit your business. That's a big plus for us! Being able to embed the app into a page and edit css is also a plus.
I've been really impressed with this App to date. In particular the customer support is proactive and very present (not on line chat but available straight away on the phone). A flexible and well considered app.
Loyalty Lion made incorporating a loyalty programme into my store so quick and easy - they've thought of everything and I'm already seeing the benefits of rewarding my customers, with increased engagement and sales. Highly recommended!
Best app we've purchases yet! Our customers love it and it's SO user friendly. Amazing customer service too! They're always there to help & check in often, as well.
we had a great experience with the on-boarding team!
great app if you have the money
People do like the fact they get discounts for shopping with you. Loyalty Lions does this fairly well. The only criticism that I could provide is its a bit slow to provide the information at the Point of Sale. Otherwise it works well and the customers love it.
The Best loyalty program app in shopify app store....
The app is easy to implement & has lot of features, which increase the sales
