LoyaltyLion Loyalty Program

Setting up and customizing was made a lot easier with the help of Kasia and the team at Loyalty Lion. There are so many features and integrations on this platform, and we're so excited to see the difference this makes on our store!

We needed a seamless integration looking at loyalty reward options for our customer site with Limited Run Games. Their account and support team was on point helping with integration, coaching, and general correspondence.

Ultimately, we decided a loyalty program for our site our customer base was ideal at the time- but that didn't reflect at all on the quality of their platform as we feel it was top notch and very easy to use.

If we decide to go back to one- we would certainly come back to Loyalty Lion. Would definitely recommend : )

We set up a loyalty programme for a quick launch within the space of a week and the Loyalty Lion team were so helpful and efficient in the setup and integration process. They were on hand to answer any question, however big or small and we're able to resolve any problems quickly. Thank you!

People complaining about pricing on here is a little confusing to me - It seemed perfectly transparent to me when I signed up 6 months ago, and I was able to start small and incrementally add paid features only as I needed them. All the paid features are laid out on a single page with easy "add/remove" buttons. EASY - The only tech support request I've had so far was responded do and addressed quickly by their team. I'm a happy customer so far!

This is our third loyalty program change. The first was decent but lacked some user-friendly backend features. The second was forced on us when they bought the first and changed it all around. Their support stunk and they removed branding ability. So we went hunting and found Loyalty Lion. LL used to be an expensive app, no doubt, but with the free plan and a la carte feature add-ons in the Shopify store, we were able to build a plan we (and our customers!) liked for less than we had been paying for the previous plans! People who think it's pricey - I have to imagine they think they need "all" the features for their store, and keep adding things. That's like going to a restaurant and ordering everything. Yes, it would be expensive and you're probably not going to eat it all anyway. I recommend starting with the free plan and then surprising your customers by adding a feature later on. Make sure it's a feature that would appeal to your particular customers. Set a budget and choose only extra features that are most important to you within that budget. So, here is what I love about LL, now that we've run it for a month: 1) The transition from our old program to this one was amazingly easy! We downloaded a csv file from our old program with names and balances, and the LL folks uploaded it within 24 hours! All of our customers kept their balances through the transition with no errors or issues... and there were over a thousand of them with balances. 2) Not only can we customize the widget (that's a feature we found value paying for) to match our branding, but the little button on screen for customers has our program name and even shows their points balance, right there! They no longer have to go hunting for it - As long as they're logged in on our site, it's right on screen for them. They LOVE that. Seeing it also reminds them that if they order more, they'll get closer to a reward. 3) LL customer service has been awesome! I have talked with several people through our transition and with questions afterward. They were all English speakers, making it easy to communicate with them, and were all professional, friendly, and encouraging. I had kept our old program in the background during the early trial phase of LL, but their customer service folks sealed the deal for me, and I am now a solid fan. My customers are collectors (we sell collectibles) so collecting "Pony Points" is fun for them, and they love redeeming points for discounts off items they want. Having a loyalty program has increased our sales noticeably. We've had great feedback since changing to LL, even from customers who have been accruing points with our previous programs... They noticed, and liked, the change. Update: 12/12/2020 - Just updating to say that we're still thrilled with both the app and the results it brings after using it for over a year. Don't underestimate the power of encouraging loyalty in your customers! Through the pandemic, our sales grew 30%, and much of that was from regular customers who use our loyalty program. Update 8/27/2021 - Just updating to say we STILL love Loyalty Lion!

¡GREEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAT APP!

Rewards are working fantastically. You'll instantly see the results when you go live with the system and our customers have nothing but praise. Easy to manage and navigate in the backend. Our specialist has been incredibly helpful throughout the onboarding process and beyond. Highly recommend you consider this app to help build a relationship with your customer base.

We've been using this for 2+ hears. So far, we had a great success
- 51k+ members actively using the program
- 23k+ reviews collected with Judge.me integration (we gave auto points for each review with pictures)
- 17m points earned, 6m spent

Besides customer support is amazing, they support you whenever you need.

Thanks a lot

Messy. Not user friendly. Now I have to delete the app, but the widget is still in my store. Very annoying

Really great app. The service is exceptional and the team really went out of their way to understand my business and provide the best advice. Highly recommend