Reviews (541)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.

September 27, 2019

Been using Loyalty Lion for over 4 years and its the best program. Their support is the best! Always going the extra mile!

Feuille Luxury
Canada
Over 4 years using the app
October 2, 2019

I've been using Loyalty Lion on three shopify stores for more than 3 years now and I am very happy with the program and the support I've received. Loyalty Lion is a world-class loyalty rewards system that will give your business a boost!

Yunnan Sourcing Tea Shop
United States
Over 2 years using the app
October 8, 2019

Loyalty Lion is a great app and has great support!! It's really easy to contact the support team and they give an immediate response! It's a great app even on the free plan. This rewards program has made my sales go up and my customers keep coming back to build up points. I really recommend it :)

CasaGrande
Mexico
6 months using the app
November 22, 2019

I can't speak to the cost efficiencies for lower plans, but as far as advanced functionality vs others (we previously used Smile.io) Loyalty Lion blows them out of the water. We were able to do custom things we wanted that Smile couldn't, the onsite UX/UI is much better, extremely mobile optimized, the dashboard is much more useful, and overall functionality of building loyalty is more optimized and we definitely saw improvements when we switched. The LoyaltyLion team is very responsive and great to talk through ideas & optimizations as well, and they're continuously adding new features to the platform that improve the loyalty program landscape. Highly recommend - Daniel Director of Marketing & Operations

Scented Treasures USA
United States
Over 1 year using the app
LoyaltyLion replied November 25, 2019

Hi Daniel,

Thank you for the kind words - it is great to hear about your results and experience with LoyaltyLion!

Thanks again for sharing your feedback,

Caitlin

December 4, 2019

The LoyaltyLion integration is really coming together on our site with the help of the LoyaltyLion team. They are eager to answer our questions and assist in any way they can. We're excited to increase our referrals and customer loyalty with this program. We are on the right track and Magda specifically has been a key component. Thanks all!

SleepPhones
United States
5 months using the app
Edited August 11, 2020

I have no hesitation in recommending Loyalty Lion to other business owners, no matter their size. Since we started the program it's paid for itself 5x over in customer retention and customer experience. It was easy for us to step up, just takes a bit of planning to figure out the best rewards and tiers. After we implemented Loyalty Lion we've seen our competitors come out with similar programs -- that's how we know we're doing something right. Loyalty Lion is now one of the cornerstones of our business.
Great support (shout out to Ellie, who helps us when we need it!) excellent UX and integrations. Couldn't be happier.

The Cookie Countess
United States
About 2 years using the app
February 5, 2020

Very expensive. They lock you into a year contract and it's not better than any other loyalty app. The integrations are basic and the support is even worse.

Not a terrible app, just not worth the price at all.

Grace Eleyae
United States
6 months using the app
LoyaltyLion replied February 10, 2020

Hi Grace Eleyae,

Thank you for your review, I am sorry to hear about the trouble you are having. One of our Customer Success team members has reached out to resolve this issue.

Kind regards,

Caitlin

February 11, 2020

They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something

Cablesmiths
Australia
23 minutes using the app
LoyaltyLion replied February 11, 2020

Hi Cablesmiths,

Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you.

Thanks
Fiona

February 18, 2020

Awesome experience and seamless integration with our store. Easy to setup and manage reward tiers and has had a positive impact on sales.

Concealment Express
United States
Over 3 years using the app
LoyaltyLion replied February 19, 2020

Hi Concealment Express,

Thank you for your positive review - we are very pleased to hear that you have had a seamless experience with our program!

Thanks again,

LoyaltyLion Team

February 24, 2020

Good luck trying to cancel any part of this service! I still haven't figured it out. Worse than pulling teeth and very frustrating.

dOSA Natural Skin Care Products
United States
20 days using the app
LoyaltyLion replied February 24, 2020

Hi dOSA Natural Skin Care Products,

Sorry to hear about this issue, I have been in contact with our Customer Success team and they have reached out to you regarding solving this issue.

Please let them know if they can help any further.

Kind regards,

Caitlin