Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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The Loyalty Lion team was excellent in their on boarding process and performance has been wonderful so far. Nothing but good things to say about the team and the platform
Thanks so much for your wonderful review, it is much appreciated! We are so glad that you're enjoying the program and communications with the team.
Amazing customer service team to help you through your requests and issues. Overall a good app, just wish that the app could have more automated features and a better experience over the POS system.
I'm constantly disappointed with the lack of customer service. Any issues I have takes DAYS to get sorted. Really poor customer service department. I'll be leaving this app as soon as I find a suitable replacement.
I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service and would like to further follow up with you to support your concerns.
Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
We LOVE Loyalty Lion! We have been using this app for around 12 months now and have only been using the basics. We are going through a re launch of our loyalty program now and excited to use the app to its full potential! A big thank you to Jake and the team for all your support with the process!!
It’s great to hear that you're having a positive experience with LoyaltyLion.
Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, please let us know.
LoyaltyLion has been a great platform for us. The interface is user-friendly, and the tech stack integrations have helped us to to launch an omni-channel loyalty program! The customer service is always fast, friendly, and extremely helpful :)
Thank you so much for your review! I am so glad to hear that LoyaltyLion is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know.
Loyalty Lion has been a key factor in my retention program and has allowed us to market to potential and returning customers in different creative ways each month. Customer service has always been super helpful in answering all my questions and trying to find a solution if I have a hangup or request.
It’s great to hear that you had a positive experience at . Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
We love Loyalty Lion and love the support we've received from their team. Aisha, Abi and our main contact, Ellie, have all been so helpful in answering any questions we have in a timely manner. Since we've been driving so much revenue from our referral program through Loyalty Lion, we recently decided to revamp our rewards program to further incentivize our top loyalists with Loyalty Lion's tiered program. We have nothing but great things to say about Loyalty Lion and their amazing support team!
We’re so happy to hear you're having a great experience with LoyaltyLion Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and please let us know if there is anything else we can do!
We still use the basic service. This app leaves alot to be desired though, even paying for all the features.
Hi Lisa, thank you for your feedback! We would love to learn more about what you feel is missing as we are continually working to improve our product and would love to help you get the most out of it! We've located your details and we're getting in touch now to solve any issues you may have.
Our community are very happy with the program. It's easy to use. Also good upgrade options Great service from Aisha an extra bonus! .
Thanks so much for your feedback! It makes our day hearing about how much our customers love LoyaltyLion and the great service they’ve received from our team. We have passed on your review to our team and look forward to continuing working with you.
We've only had our Loyalty Dept. live for a few weeks but so far we're very happy with the functionality, our community is loving the rewards and the overall experience is very nice. I would recommend LL if your thinking of rewarding your loyal customers and improving your customer lifetime value.
hanks for the awesome review about LoyaltyLion. We’re so pleased to hear it's working just as it should and that you and your community are enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.
