Reviews (542)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.

November 3, 2022

We've only had our Loyalty Dept. live for a few weeks but so far we're very happy with the functionality, our community is loving the rewards and the overall experience is very nice. I would recommend LL if your thinking of rewarding your loyal customers and improving your customer lifetime value.

P&Co
United Kingdom
3 months using the app
LoyaltyLion replied November 30, 2022

hanks for the awesome review about LoyaltyLion. We’re so pleased to hear it's working just as it should and that you and your community are enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.

November 4, 2022

Very intuitive app, easy to use and is already paying off just a few days in to launching the program. Jonny is a wonderful source of knowledge for us too.

VKTRY Gear
United States
About 2 months using the app
LoyaltyLion replied November 30, 2022

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the team, and we look forward to continuing working with you.

November 7, 2022

Loyalty Lion has helped us move our loyalty system online allowing for a much streamlines experience for our customers and greatly reducing the admin time needed to manage the loyalty scheme. A major plus point is the integration with Recharge allowing us to offer subscribers extra points thus incentivising repeat purchase via subscriptions.

Blue Chip Feed
United Kingdom
About 1 month using the app
LoyaltyLion replied November 30, 2022

Taking the time to leave such a great review about our platform, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Recharge integration and Subscriber Benefits. We’re looking forward to continuing working with you!

November 7, 2022

Superb app for Shopify users. This takes loyalty above and beyond the basics and has all the right integrations for a comprehensive tech stack.

Bariatric Fusion
United States
3 months using the app
LoyaltyLion replied November 30, 2022

Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

November 14, 2022

Very happy with the software. The onboarding was seamless.. Highly recommend to anyone looking to add rewards to their store.

Kasandrinos International
United States
About 1 year using the app
LoyaltyLion replied November 30, 2022

We’ve passed your wonderful review onto our Onboarding team at Thanks so much for taking the time to leave a review about our platform. Our customer’s feedback guides our business and helps us keep improving the service we provide. Thanks for choosing us!

November 22, 2022

Omar and Jason nailed the onboarding process for Loyalty Lion. We managed to have our Loyalty program up and running within a week of discussion, guided by experts the entire way. Albeit playing the long game with retention, the platform is already proving to be a seamless hit with customers, and the growth potential is infinite. Early days, though I'd say this is the missing piece to our customer journey and lifetime-value puzzle. Also the platform is easy to use, which is what you want when wearing 15 hats at any one time (biz owners you'll get me). Yay.

Mr Pool Man
Australia
14 days using the app
LoyaltyLion replied November 30, 2022

Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service!

November 23, 2022

Every team member has been so helpful at every step from answering questions at the very beginning to assisting with troubleshooting. The program is very easy to implement!

Baxter of California
United States
28 days using the app
LoyaltyLion replied November 30, 2022

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

November 24, 2022

Seamless onboarding from Jonny and a very intuitive platform to use. Looking forward to seeing some great results!

mahabis slippers – footwear for time well spent
United Kingdom
About 2 months using the app
LoyaltyLion replied November 30, 2022

Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using LoyaltyLion and found the platform easy to use. We couldn’t provide the service that we do without great customers like you! Thanks for choosing us to deliver Loyalty to your customers, we can’t wait to help you again!

November 24, 2022

Nothing but 5 star service from Sammy at Loyalty Lion! Thanks for all the help on-boarding and can’t wait to get into the app more and use it to its fullest potential.

Northern Gecko Inc
Canada
12 days using the app
LoyaltyLion replied November 30, 2022

Hello! Your kind words about our Product and our team are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

November 30, 2022

Great company and really user friendly app. Vicky has been amazing with helping us launch and super friendly throughout. Really happy with everything!

The Ragged Priest
United Kingdom
7 months using the app
LoyaltyLion replied November 30, 2022

Thanks so much for your feedback! It makes our day hearing about how much you love our platform and the great service you've received from our team. We have passed on your review to our team and look forward to continuing working with you!