Reviews (542)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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Not a great start. We have installed the app and we are stuck on the onboarding screen which we cannot switch off. There is no "x" or "close" button. Chat support exists but they are replying very slowly and unwilling to help. It has been the second day of "using" or even not using the app and we cannot do anything.
Hi TruClothing!
Thank you for your feedback, we are sorry to hear you are having a negative experience with LoyaltyLion.
The reason for seeing the onboarding screen which is stopping you from moving forward is due to exceeding the allotted order volume limit for the free plan (800 orders).
We are actively trying to engage with you on the situation and hope we hear back from your team soon so that we will be able to support/assist further
Lack of customer support. Super slow response time on live chat. Tried to get a hold of someone to help us get set up for a few weeks now. Few calls of mine scheduled on their calendars were cancelled on their end. We just want to cancel and still haven't gotten a hold of anyone. Horrible, just horrible. Yotpo has the same features at half the price. Can't wait to be done with loyaltylion app. Hopefully this negative review gets them to get in contact with me to help with cancellation.
Dear WAMA Underwear,
Sorry to hear you have had a bad experience. Our Account Management department have sent a number of calendar invite links to your team to book in some time to discuss the initial upgrade you enquired about and then to discuss the cancelation request logged.
I believe someone on your team had originally booked a call in with the outbound sales team (responsible for new customers) but as you are an existing customer - this call needed to happen with the account management team (responsible for existing customers). This is why the scheduled call was cancelled, As highlighted we have sent a number of requests for a call since then.
Please respond to our latest email so we can help rectify the issue.
Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!
Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!
During the sales process we were contacted on an almost weekly basis to get us to sign up. Since signing up, we've received pretty limited levels of support since the onboarding process was complete. When trying to schedule time for a quick call to walk through things, we get avoided and passed on to other people.
Be prepared to figure this all out on your own if you do go ahead with it. We're left pretty disappointed, especially given the cost and will look for alternatives before investing too much more in this.
Sorry to hear your have received a poor experience, I understand our Head Of Onboarding is working with your team directly to resolve the issues and support you moving forward. Please let us know if we can support in any other way!
the app was good on day one, day 2 it has disappeared from our website?? it still shows installed in the backend, but stopped showing. strange !
Thank you for your review, please reach out directly to our support team who would be happy to resolve this for you.
Great tool and great team. They are quick to respond even though they are UK based for US clients. Happy with the support and the customizations.
Thank you for your review. Please let us know if we can help in any other way!
Great team, quick & easy support. Our CSM, Hannah, has been an absolute delight to work with. We love how open the team is to working with us to create unique solutions to fit our needs. Any issues are quickly and efficiently resolved. Highly recommend.
Thank you so much for your great review! We will pass your feedback directly to Hannah. Please let us know if we can assist in any other way!
Our CSM, Hannah has been great to work with. Really understands the objectives for our business and is able to provide assistance with strategising for the program. Great communication with fast response time. Highly Recommend.
Thank You so much for your review! We will pass this onto Hannah directly, please let us know if we can help in any other way!
Great support from Abi, who was extremely helpful, patient and dedicated to solving our issue. Thanks again.
Thank you for your review! We will pass on your comments to Abi directly, I am glad we could help and we are looking forward to continuing to deliver the best service!
Jonathan was very helpful in getting us up and running and ensuring a smooth transition from our previous loyalty app. We were missing the ability to use gift cards as a reward. This feature was available from our previous app due to a limitation from Shopify that was recently lifted. He pushed to get that feature implemented for us and it will be live for us next week!
One thing I wish they would improve is the email editor. It could use a bit of a refresh as the default emails look really dated and the editor is really basic. Most of the emails can be sent via Klaviyo but it looks like the referral email can't. However, you can customize it to your heart's content if you know HTML/CSS.
Amazing news! Thank you so much for your review - we will pass this on to Jonathan directly!
We will take the feedback around email editor on board and forward directly to our product team for review!
