Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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Duraan was able to solve my problem regarding a conditional tier very quickly and responses were in a timely manner!
Thank you for your great review, we will pass this onto Sathiya directly!
We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email!
I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.
Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period than usual to resolve this, we will ultimately take this feedback onboard and ensure positive change is implemented for future instances of similar issues.
Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.
Thank you for your review, we can’t wait to see your programme progress!
Whilst we didn't have the best onboarding experience with Loyalty Lion, our customer relations manager Hannah has been amazing with helping us optimise our loyalty programme, responding promptly to any queries or concerns we have and finding a solution and scheduling regular calls to run through our progress with LL.
Thank you Hannah!
Thank you for your review - We are sorry to hear your onboarding experience didn’t meet your expectations - we will look into this. However we are glad that post this - service has improved and we will pass this onto Hannah directly!
Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.
Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!
Amazing app with amazing team.
Oscar, Jason and Hannah helped us to make the best of a loyalty program according to our needs and customers
Thank you for your great review! We will pass this feedback onto Oscar and Jason directly
A big thanks to DURAAN for helping us from our tier’s points loyalty app reset update. This person is doing everything in his/her might to help me out of what I've needed. I recommend this person if you need help find this one.
God Bless and Thanks for the great support!
Thank you very much for your great review! We will definitely pass this onto Duraan!
Loyalty Lion has been outstanding. They seamlessly transitioned our rewards program, offered excellent features, and provided exceptional support. Highly recommended!
Thank you for your review! We are great to hear you are enjoying the partnership!
I’m really happy with LoyaltyLion. The onboarding was smooth and personal, with a dedicated Onboarding Manager who walked me through everything step by step.
They took the time to explain each feature clearly, and the regular calls made it easy to get everything set up without stress. I especially appreciated the tips on best practices to make sure our loyalty program works perfectly for our customers.
Definitely recommend it to anyone wanting a great loyalty program.
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your onboarding experience with Libby and that the step-by-step guidance made setting up your program stress-free. We’re glad the best practice tips have been useful in tailoring your program for your customers.
If you ever need any further support, we’re always here to help!
Es zwar sehr schön und hilft wirklich aber wieso direkt 199 USD ?, es gibt kleinunternehmen die wachsen möchten und nihct auf einmal 199 zahlen können. - 3 Konto Modelle wären anziehender : 25 USD - 50 USD und 199 USD wäre noch Okay aber nicht gleich Geldgier mit 199 USD ?
Thank you for your feedback, and we truly appreciate you sharing your thoughts with us. We understand that pricing can be a concern for businesses, and we always strive to offer flexibility where possible. While the $199 plan is designed to offer a full range of features, we recognise that every business has unique needs. We're continuously looking at ways to improve our platform and would be happy to discuss options that may better suit your specific requirements. Please feel free to reach out to us directly on support@loyaltylion.com, and we can explore how we can best support your growth.
