Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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Das Tool hilft bei der Verwaltung von Treueprogrammen und ist sehr intuitiv zu bedienen. Neue Stufen und Belohnungen können einfach eingerichtet und bearbeitet werden. Darüber hinaus ist es eine große Hilfe, dass man die Churn- und Winback-Segmente nicht selbst selektieren muss, da LoyaltyLion hier bereits viel Arbeit für einen erledigt. Auch unser Kundensupport, Hannah Yaffe, ist sehr professionell und hilfsbereit bei allen Problemen.
Thank you for your great review! We’re so glad to hear that you find the tool easy to use, and that the automated churn and winback segments have been a helpful feature for you. It’s also great to know that Hannah has been supportive, we’ll be sure to pass along your kind words to her. If you ever need anything else, feel free to reach out, we’re here to help!
Very happy with the support from Libby. It’s a powerful loyalty platform that is allowing us to offer our customers a greatly enhanced experience. If you use Shopify and Klaviyo, Loyalty Lion is your loyalty tool for your customers.
Thanks for taking the time to leave us a review. We're so pleased to hear that Libby has been able to offer you great support during your time with us - we'll be sure to pass on this feedback to her. It's great for us to understand how LoyaltyLion is adding to your customer experience, and how it sits well with the other integrations you are working with. We're very happy to continue to help with anything else you may need!
Exceptional Support and Outstanding Performance
We recently integrated the Loyalty Lion app into our e-commerce store, and the experience has been nothing short of fantastic. We want to extend our deepest gratitude to Sammy for his invaluable assistance. Sammy has been incredibly essential in setting up the app, guiding us through every step with unparalleled expertise and patience.
Thanks to Sammy's support, the configuration process was smooth and hassle-free. We are extremely satisfied with how the app is performing so far. The initial results are already promising, and we have high expectations for the long-term benefits it will bring to our business.
Loyalty Lion is proving to be an excellent addition to our customer loyalty strategy, and we look forward to continued success with this powerful tool. Highly recommended!
Thanks so much for taking the time to leave us a review. It's so great to hear that you have had such a positive experience with us so far. It's also so great to hear that Sammy has been able to offer so much help, support and guidance for your program from the get-go. Good luck on your Loyalty journey!
We are very happy with Loyalty Lion, as it provides a wide range of easily integrated features to engage and foster customer loyalty. The programme is generally very user-friendly, especially when it comes to customer management or setting up rules and rewards. Some areas for improvement include internal user management (currently, users can only be deactivated, not deleted), the set up of new users (we've encountered some issues with password creation here) and the usability of some integrations, like Reviews.io. Despite these minor drawbacks, the support from our Customer success Manager (Vicky) is consistently excellent, and we always look forward to our quarterly business reviews with her.
Thank you so much for taking the time to review our program and service. It's great to hear your feedback regarding the areas of improvement that would improve your experience, and we will be sure to forward this to our team. We're so pleased to hear that Vicky has been a great point of contact for you, and we hope you continue to enjoy your time with her.
En suosittele. Ohjelman päivityksen jälkeen mikään ei toimi. Käyttöliittymä asiakkaalle surkea ja vaikeakäyttöinen.
Thank you for taking the time to provide feedback. Our support team has been in touch regarding the issues you’re facing and we are waiting to hear back from you. We remain on hand to helping you solve any issues you are experiencing.
We've been with LL for over a year and a half now and we're happy with it. It's all very easy to set up and manage. Clients understand the programme and use it, so it's positive for the engagement and overall sales. The integration with Shopify and Klaviyo is impeccable and something we appreciate a lot is the customer service, which is superb. Of course, they're working on certain improvements, such as the split between POS and WEB for data analytics, but I trust the team and I am confident it will come out soon and proper.
Thank you for taking the time to share your review. It’s great to hear how smooth the onboarding process with Jonathan has been and we look forward to seeing your program deliver value to you.
Laura Davis has been an absolute dream to work with. She is a solutions expert with a knack for great listening and problem solving skills.
Thank you for the kind words.
We’re delighted to hear that working with Laura has been such a positive experience. Her ability to listen closely, understand the challenge, and find the right solution is something we really value, so it’s great to see that reflected here. We’ll be sure to pass this feedback on to Laura, and we look forward to continuing to support you.
I've just finished getting our loyalty program setup with help from the wonderful Reya at LL. We had a really tight turnaround (a couple of weeks) and managed to push it over the line just in time. Can't comment on the results yet but the page and software look great and have been easy to use (particularly with Reya's attentive help).
Thank you for sharing your experience! We’re so pleased to hear that Reya was able to support you in meeting your tight turnaround and getting your program launched on time. It’s great to know you’ve found the page and software easy to use.
We can’t wait to see the results your new loyalty program brings!
Solid program, no issues after our transition.
Thanks so much for your review! We’re really glad to hear your transition went smoothly and that everything’s running well with the program. If you ever need support or want to explore new features, we’re always here to help!
Had a fantastic onboarding call with Libby from the team and very much looking forward to using Loyalty Lion to maximise our brand and new website this year!
Thanks for your great review! We're so glad to hear that your onboarding call with Libby was fantastic. It’s exciting to know you’re looking forward to using LoyaltyLion to maximise your brand and new website this year. If you ever need anything, don’t hesitate to reach out, we're here to help!
