Reviews (541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.
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We've recently relaunched the program and the support we received was excellent. Responses were timely and a few issues we experienced were solved very quickly. Sathiya was super quick and efficient at supporting us in the process :)
Thank you so much for the great review! We’re pleased to hear that your program relaunch went smoothly and that Sathiya was able to assist you with this quickly. If there’s anything else we can do to support you moving forward, don’t hesitate to reach out!
We are very happy with the program and our onboarding contact Sammy was so great. He always answered quickly and clear!
The tool is very easy to handle. It is fantastic to work with a tool where you can do adjustments on your own. Love it!
We are excited to see the results!
Thanks so much for the kind words! We’re thrilled to hear that you’re enjoying the platform and finding it easy to use and customise. It's also lovely to hear that Sammy was such a great support during onboarding, we’ll be sure to pass on your feedback to him! We’re excited for you to start seeing results too!
Reya has been incredibly helpful in setting up the loyalty platform. Nothing was too much for her! I am extremely satisfied with both the service and the platform.
Thanks for leaving us a review. It's so great to hear that Reya has been a great help for you in terms of getting your program up and running - we'll be sure to forward that on to her! Let us know if there is anything further we can help you with!
Fijne app. Geen technische problemen. Goede support. Import punten mogelijk.
Thanks for leaving us a review. It's great to hear that the Support have been able to provide has been helpful for you, and features you are looking for, such as importing points, are possible. Please feel free to reach out if there is anything further we can help you with.
Our Onboarding Reps, Jonathan and Jason, were quick, responsive and provided great insights on how to succesfully launch our program.
Thank you for your feedback, we're glad to hear that you had a smooth onboarding experience and that you were happy with the support you received from Jonathan and Jason!
For now LoyaltyLion is a great partner to work with. The product is simple to use for the consumer as well for us as a retailer. It’s intuitive and if you have questions they will support you instant!
Thank you for your review!!
Nous utilisons cette LL pour notre programme de fidélité et cela fonctionne à merveille. Les clients peuvent suivre l'évolution de leurs points et aussi faire leur demande de rewarding de façon autonome.
De plus le SAV est très réactif et nos demandes sont résolues dans l'heure qui suit.
Nous recommandons vivement.
We used this platform to launch the first version of our Rewards Program. With the great onboarding process and support we were able to go live really fast. A few functionalities had to be custom made, however it was fairly easy and didn't delay the launch target date.
Llevamos muchísimo tiempo usando esta plataforma y nos ha servido bastante, el soporte es excelente, te solucionan rápidamente las dudas.
After 6 months at LL, the sales department contacted me to offer me a 20% discount if I signed up for a year on the classic plan. What I accept. Before the end of the commitment, the sales department contacts me again and offers me a 20% discount on the plus package but refuses to maintain the discount on the intermediary. They insist on the fact that I could no longer benefit from my discount on the classic plan and that all my data will be lost if I do not renew very soon. I struggle with this business approach and turn to the competition. LL confirms the closure of my account, but continues to debit me every month since then, I am on my 3rd follow-up email to request support for my termination. It's not professional. I am extremely disappointed with the service given the price charged. Since I installed GROWAVE which offers equivalent services see more interesting for less
Thank you for the review. Our Account Management team have reviewed the communication between you and our team and it is clear there has been miss-communication from our side which we sincerely apologise for.
We are very sorry we did not meet your expectations and wish you the best of luck moving forward
