Reviews (541)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app drives strong business impact with higher retention, repeat purchases, and LTV, quickly paying for itself. They find it intuitive yet powerful, with flexible points, rewards, tiers, referrals, and deep customization. Strong analytics, robust integrations (Shopify/Plus, POS, Klaviyo, Recharge, etc.), and smooth migrations are praised. Support and account management are described as fast, proactive, and strategic, helping shape long‑term loyalty programs.

June 17, 2022

I have only given 1 star because I can't give zero. I wish my team had done their homework. LL onboarding is absolutely atrocious. I have received better customer service from apps I pay 1/5th of the price for. The features are not flash at all - go to Stamped. We did. I am much happier

ATP Science
Australia
4 months using the app
LoyaltyLion replied August 1, 2022

I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service and would like to further follow up with you to support your concerns.

Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.

July 29, 2025

Great app! We love the retention we have got from our baddies with this add on. LoyaltyLion Rewards & Referral is a great additive for our website!

Baddies On Bikes
United States
About 1 hour using the app
September 8, 2023

Anusha and her team have been prompt and responsive to any questions we have. They are proactive in reaching out to set meetings with us to ensure we are getting the best use of the features.

E2M Kitchen
United States
11 months using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a 5* review. We are thrilled to hear that you are pleased with our service and support!

August 9, 2023

Duraan was very helpful and quickly answers my questions about the changes in the tiers. Excellent merchant support.

Pink Moon
United States
11 months using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive feedback, we are delighted to hear you were happy with the support you received. We take pride in the service we provide to all our customers and our fantastic customer support team is always here to answer any other questions you might have!

May 11, 2016

I love the simplicity of this app. It is straight forward kept the setup a breeze. I was setup in less than 5 minutes with Loyalty Lion's directions, and I now have a reward program that customers can be excited about. I also like the placement of the dashboard elements, and the FAQ is very helpful. I recommend this reward program app over any others.

Incrediwear
United States
14 minutes using the app
July 12, 2016

so easy to install and the must for any ecomerce.
If you want a chance as a start up you have to give rewards and referral.
Rewards will get you loyalty from your customers and referrals.
Thanks for this so accessible interface.
With Shopify, everything is made easy!

Briobebe
United States
19 minutes using the app
Edited September 18, 2016

Very easy to install/use. The walk-through is flawless! I believe LoyaltyLion is going to boost my sales significantly! Who doesn't love to earn points?

Update: I have heard some great feedback from my customers. They really like that I can offer this to them. Thank you LL :)

J S Graphics
United States
22 days using the app
October 3, 2016

What can I say? This app is pretty darn perfect. Great customizable loyalty program, with all the features I need. Great customer service as well!

Uoionline Com
United States
Almost 2 years using the app
November 17, 2016

Great app, easy to setup! highly recommended

Truevintageclothing
United Kingdom
4 months using the app
September 4, 2017

Great product and usefull, really a great tool to get your site being visited

Trevs Cycle Shop
New Zealand
14 days using the app