Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (902)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

December 7, 2019

Today is the first day of this app usage, so far i want to thanks the team from core of my heart for this world-class invention and i am 100% confident i will kill my high cart abandoned rate with the help of this app, must try for all Shopify sellers

Moc Belts
Pakistan
About 8 hours using the app
Lucky Orange LLC replied December 9, 2019

Cart abandonment is definitely a problem for many e-commerce sites and a challenge Lucky Orange can definitely help you mitigate. We would love to hear back from you once you start to see the real ROI from installing Lucky Orange!

Cheers- Jordan from Lucky Orange

May 20, 2020

The Best App ever Best innovation- this is how we understand customer behaviour patterns. Thank you very much guys. I can see now what exactky the traffic is looking on website , how much time they spend, i can read so much data from the navigation.

thank you

EssentialsOnEarth
Australia
1 day using the app
Lucky Orange LLC replied May 22, 2020

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re passed your review along to our sales and development teams to share the love. We’re always here should you need anything!

Cheers - Jordan from Lucky Orange

February 8, 2023

Emilia Smith was really helpful and explained to me in detail what i needed to know. She was very helpful in showing me different features and options how to easily use Lucky Orange and how to improve the analytics. For now things are a bit clearer thanks to her.

CarpetiMats
North Macedonia
3 months using the app
Lucky Orange LLC replied February 9, 2023

Thank you so much for your five-star review! We really appreciate your kind words and are proud of our team. If there is anything else we can do to help, please don’t hesitate to get in touch - we are happy to assist with anything!

Cheers - Bradley from Lucky Orange

June 5, 2020

Absolutely amazing app. Been using it for a couple of weeks now and I have to say it's worth every penny I spent into it. Let's you know how to optimize your site, product page - helps with conversions which is the absolute most important thing about a site. Huge props!

Depawtment
United Kingdom
10 months using the app
Lucky Orange LLC replied June 8, 2020

For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Jordan from Lucky Orange

July 6, 2023

Really outsanding app for your shop, to see all the clients what they do on the website and what dont work is really something that helps you a lot. And Jordan from their team made a very good presentation about how the app works and how to use all the data. Great thing!

Răzvan Idicel
Romania
6 days using the app
Lucky Orange LLC replied July 6, 2023

Hey, Jordan here! Thank you for your outstanding feedback! Delighted to know that Lucky Orange has been a helpful app for your shop, allowing you to see client behavior and identify areas that need improvement. We're here to support you, and we appreciate your kind words!

Cheers - Jordan from Lucky Orange

August 18, 2020

As a small business, we needed to find out why customers were not completing their purchase of certain products.
Lucky Orange did that and more.
Super easy to install (i.e. no code to install on your website) as it integrates with Shopify and a great tool for any business.

Lemonade Dolls
United Kingdom
15 days using the app
Lucky Orange LLC replied August 18, 2020

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!

Cheers - Kelsey from Lucky Orange

Edited January 13, 2020

I have started seeing value right away by using Lucky Orange’s App, the LIVE VISITORS option and the AVAILABLE TO CHAT option. Justin my customer service rep today gave me even more exciting insight into this app. I am feeling more confident in using my website because of Lucky Egg!

Kin Amora
United States
7 days using the app
Lucky Orange LLC replied January 13, 2020

It was great getting to learn more about your business and how Lucky Orange will be able to drive value for you. Always here should you need anything else!

Cheers- Justin at Lucky Orange

May 30, 2023

Lucky Orange provides a wide breadth of data and insights to understand how customers are interacting with our website. The heat maps are great and easy to comprehend. They also have many other tools that were a welcome value add! Super easy set up and customer service has been great.

The National Society of Leadership and Success
United States
6 days using the app
Lucky Orange LLC replied June 2, 2023

Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Emilia from Lucky Orange

July 28, 2023

Thank you to Jordan for all his help and guidance, I found things a little confusing when I first opened this App, but after only a 10 minute chat with Jordan I felt more confident with what I could do and use the App for and I have piece of mind knowing that help is just an email away

Hatfield Antiques
United Kingdom
8 days using the app
Lucky Orange LLC replied August 8, 2023

Always glad to help out our users! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers -Jordan from Lucky Orange

September 11, 2018

So amazing. I've used tools many years ago that tried to do something similar (clicktale) but I think they've gotten the user interface really close to perfect. Big fan of this-- gives you perfect visibility of what your customers are running into when they have problems/confusions/etc.

Luxury Playstyle
United States
16 days using the app