Lucky Orange Heatmaps & Replay

I initially had some issues connecting my site, but received personal 1:1 support to get my site connected. I'm glad I did, because the tooling provided is extremely helpful for gathering insights on what my customers are seeing, doing, and reacting to. I particularly like the checkout events insights which not all heatmap apps can offer. This is a polished experience with really helpful human support able to connect when you have trouble. Highly recommend.

Lucky Orange has been a game-changer for monitoring and optimizing our Shopify store. The heatmaps and session recordings give instant clarity on where visitors click and where they drop off, making UX fixes effortless. Setup was quick, and the insights have directly improved our conversion flow. Highly recommend it to any store owner looking to grow!

This app fails at its core purpose.

It doesn’t reliably record key moments of the customer journey, you often can’t clearly see where users click, and around 40–50% of the recordings are completely broken, with large portions of the page missing or not rendered at all. This makes the data unreliable and, in many cases, unusable.

I initially kept the app installed to give it another chance and review more sessions on a different day, but I unfortunately forgot to uninstall it before the trial ended and the billing cycle started.

Despite explaining this clearly and politely, customer support refused any form of refund.

What makes it worse is the support experience: instead of addressing the issue, they keep pushing for “demo calls” and tips, which is completely irrelevant when the problem is billing and product reliability.

Once they have your money, the experience noticeably drops.

Overall, between unreliable tracking and poor customer support, this has been a very disappointing experience. I would not recommend this app.

This app surpassed my expectations, it did what it needed to and got a lot of feedback on what i need to improve on my store 10/10

As a new startup, we didn't have any traffic to our website when we first added Lucky Orange, and I wasn't really sure how it was going to help us. But stuck it out through the free trial, assuming I'd just stay on the free version. However, on the last day of the free trial, we started getting enough traffic, we used up the free version sessions - and I knew I had to make the decision if it was worth paying for it. I studied the data, and quickly found that Lucky Orange would more than pay for itself just through the insights gathered from watching the user experience. I had no idea certain things were happening that were frustrating for the user into quickly clicking out of the site, because they weren't happening for me. I caught the issues right from our first users, and I was instantly able to optimize my site based on real use, and even created some A/B tests I never would have thought to try. Worth it.

Really like this app to see where customer seems to have hesitation. The missing star is because alot of video capture are lagging and it can be difficult sometimes to see where exactly whats makes customers leave.

Lucky Orange has been such a useful app for my Shopify store. I didn’t realise how much I was missing until I could actually see how visitors were moving around the site. The heatmaps and recordings helped me understand where people were getting stuck and what parts of my product pages needed improving. It has helped with launching my store and making sure that everything has been in working order for my customers. If you want to understand how customers behave on your store and make smarter decisions, I definitely recommend giving Lucky Orange a try.

Hello Lucky Orange Team, I've really enjoyed using Lucky Orange and would love to continue exploring its full potential. Some of my favorite features so far include:
Session Recordings & Heatmaps - These have helped me understand exactly how visitors interact with my store, what catches their attention, and where they drop off.
Live Chat & Visitor Profiles - I've been able to engage with customers in real time and identify high-intent visitors instantly.
Conversion Funnels & Form Analytics - These tools gave me clear insights into checkout friction and allowed me to test improvements that boost conversions.
Dashboard & Real-Time Analytics - The live visitor overview makes it easy to monitor traffic sources and activity across all pages.
Lucky Orange has been invaluable for optimizing my customer journey, and I'd really appreciate a 2-week extension to continue collecting behavioral data and refining the results further before upgrading to a paid plan. Thank you for considering this request! Warm regards, Androe Lane CEO | Palace of Roman

App allowed me to track customers path on my website and make changes that improved my conversion rates. Would be awesome if the app could include conclusions based on the data provided as well.

Lucky Orange has been a essential addition to my suite of apps on Shopify and gives excellent insight into customer preferences, behaviors and a clear winners. I look at it everyday to help pinpoint areas of improvement. The technology is amazing!
In additon, the very helpful onboarding call was an unexpected and wonderful experience that helped learn the power of this app.
Lucky Orange is a must for all sellers!