Lucky Orange Heatmaps & Replay
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Reviews (901)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.
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I bought Lucky Orange soon after opening my shop when I wasn't getting any sales. It's been critical for helping me solve design problems on my shop. Although it has many very cool and useful features, the session recordings have been the most valuable to me. There's nothing like watching your visitors navigating around your store, seeing what they see, to pinpoint problems that you couldn't see when you designed and tested it. Their tech support is also very responsive and good. I've only had to contact them once. After a few emails exchanged and we couldn't solve the problem, one of their developers actually pulled my session into debug mode so that he could troubleshoot. Oh, and that was during my free period before I purchased it. Buying the subscription to Lucky Orange was a no brainer after that! It's awesome!
This app worked perfectly right out of the box. I didn’t have to do any set-up; it was immediately clear how to do things. I use it for the customer screen recordings: seeing how customers navigate through your store provides excellent UX feedback. Well worth the small monthly fee. Good support as well.
I have never written review for any shopify app so far, but I felt not writing for lucky orange is injustice. Its simply the best, exactly tells you where you lack. The things that you have-not focused but matters to customers can only be known when you see how customer acts on your site. Massive respect for its developers.
It’s an honor to be worthy of your first Shopify review! These are words we absolutely love to hear. It sounds like you’ve been able to dive right in to find ways to improve your website. Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for sharing the Lucky Orange love.
Cheers - Jordan from Lucky Orange
This app is amazing, I love how deep it goes into whats happening analytically. I love watching the live views. The only problem I have is that it's not always on the ball. I can be on Shopify Home and have 3 visitors on my site but lucky orange says no one online. It's a little glitchy but I'm sure they're ironing out that syncing issue. It's great to see your customer's journey on your store and perfect for spotting trends. Overall, I do actually love it.
Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. We would love to get in touch with you to figure out what’s going on with the reporting issue. This is certainly not the experience we want you to have! Please reach out to us at your earliest convenience by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com I look forward to connecting with you soon to get these outstanding issues resolved!
Cheers - Bradley from Lucky Orange
It's not working correctly, when I have on shopify store and google analytics visitors lucky orange it doesn't work at all...and after that it reach a "limit" about the first monthly fee, after not working, and it just don't work anymore! So don't waste your money. The customer service is not helpful at all.
Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of providing support to our customers, and you shouldn’t be an exception. My team and I have tried several times to connect with you, but we haven’t been able to get in touch. Please reach out to us by phone (+1-913-735-9032) or email (support@luckyorange.com) so that we talk about your specific issues and make this right. I hope to connect with you soon!
Cheers - Bradley from Lucky Orange
Super útil. Tenho acesso a dados que não conseguiria ter em nenhuma outra aplicação. Posso criar perfis de clientes e rever todos os passos no site.
Ótimo.
Recomendo a todos os profissionais.
Obrigado - Emilia from Lucky Orange
Amazing
Thank you for your review! Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Such a great app for deep insight into the traffic of your website. I recommend!
These are words we love to hear! Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Jordan from Lucky Orange
Great app to use to point out potential problems on your site. Great experience
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Emilia from Lucky Orange
Super intuitive great app!
Thank you for your review! We love to hear that you've found Lucky Orange to be not just intuitive but SUPER intuitive! We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience or background. We're here if you need anything else!
Cheers - Emilia from Lucky Orange
