Reviews (162)

Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a robust all‑in‑one loyalty, email, and SMS solution that replaces multiple tools and boosts repeat purchases and revenue. They highlight effective automations, strong POS and multi‑location support, and flexible customization for on‑brand rewards and emails. The loyalty program, unique coupon codes, and segmentation are praised, as are smooth migrations, reliable performance, and responsive support that frequently adds requested features.

June 8, 2021

The best app, the best support, TOP NOTCH! Boost sales as never before. If you dont install the app, you will miss out!

Askari
Sweden
About 2 years using the app
Marsello replied June 8, 2021

Thanks for the lovely review! We're so glad you're enjoying using Marsello. Your feedback means the world to us. All the best, Max.

June 19, 2019

This app is especially easy to use, and effective. Much more efficient than other similar services that we have used in the past.

Domaci
United States
About 2 months using the app
Marsello replied June 23, 2019

We are glad you're enjoying Marsello. Thanks for the review!

July 13, 2017

Just switching from another loyalty program and receiving amazing customer service and support gives them 5 stars for me! Still playing around with it but so far so good :)

La Vida Vegan Grocery
Australia
11 days using the app
January 21, 2019

I've been using this app for a while with my store and my customers LOVE the loyalty program. I wouldn't even look for another app because this one meets my needs to the "t". :)

Leggings By Paula
United States
About 1 year using the app
May 7, 2019

I love this app. It is so easy to use and am getting great sales results!! A very user friendly app would recommend it to anyone wanting to set up automation emails and marketing.

Naturally Coromandel
New Zealand
About 1 month using the app
Edited November 15, 2018

I’m loving the high-tech, convenience of this app so far. Just installed it but very excited I did!
I like the rewards/loyalty programs! I’m sure it will bring amazing business to our website

Foxy’s Leotards
United States
7 days using the app
Edited July 11, 2019

I initially got this app for just a reward program, but since enabling it they have added many many more features that will def help me retain customers!! Cant say enough good things! I highly recommend!

Fife and Company
United States
Over 1 year using the app
September 15, 2019

i am still ne to this app, but its very misleading, there is nothing in the free version of this app? i don't know why they are claiming that with free you can do so and so, unless i don't know how to use it

Plus Minus Co.
United States
About 1 month using the app
Marsello replied September 15, 2019

Thanks for getting in touch. You can see accurate information about our pricing on our Shopify listing and at marsello.com/pricing

On our free plan, you can create a custom loyalty program to start rewarding your customers for ordering, giving you their information, referring friends, etc. This is a great place to start your retention marketing strategy.

Our Pro plan offers more advanced features, including email marketing, extra customization, and feedback collection to take your retention marketing to the next level. We have a 14-day free trial so you can see if this is right for you.

I’ve sent you an email with some suggestions on ways you can make more use of our free features and some things to try on our free trial if you decide to give Pro a try.

May 17, 2018

Sage and team are great to work with, their app is easy, effective and highly customize-able. We have seen our returning customers sales increase significantly since launching this loyalty app.

Highly recommend it.

Avanchy
United States
11 months using the app
Edited September 23, 2020

Thrilled to find this app! Converted from Smile.io - functionality for us is the same (actually some features were better!) and the price is more reasonable. The transition was EASY and seamless for our customers. I'm very pleased.

Perfectly Natural Soap
United States
Over 2 years using the app