TrustedSite ‑ Trust Badges
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Reviews (273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app clearly boosts customer trust and confidence by signaling their store is legitimate and safe, which feels crucial amid online fraud. Badges on product, cart, checkout, and home pages provide peace of mind and can improve conversion and sales. Setup is quick with no coding, the free version is valued for small stores, and support is praised for fast help with installation and badge placement.
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Beware of this company. In my experience, it appears they may be using automated bot traffic originating from Ashburn, Virginia that repeatedly logs in and out of websites, which can result in additional monthly charges regardless of the plan selected.
I believe this practice is misleading and unfair to customers. If others have experienced similar issues, I would be interested in hearing about your experiences and exploring potential legal options, including a possible class-action lawsuit.
Please share your experience if you have encountered the same problem.
We're sorry to hear about your frustration, and we're happy to investigate further. We've reached out to you directly to help resolve this concern.
For some clarity: our scanner does crawl your site for our security certification, but it identifies itself clearly as the TrustedSite crawler and is excluded from all of our visit tracking. You can rest assured it isn't adding to the traffic billed on your plan. Our crawler also never logs into any website, so the login activity you described would not be related to us.
Some malicious bots do disguise what they are, and on occasion, they can inflate traffic counts even with our advanced bot filtering in place. We're glad to review the traffic we've billed on your site, and we've already issued a refund for the charge while we look into it.
We'd welcome the opportunity to review the data with you directly and work toward a resolution.
Best,
The TrustedSite team
After entering all the information, the badge lasted a week or two before it stopped showing. It was a leader to get you to upgrade plan…
Thank you for taking the time to share your feedback. With our free plan, the floating trustmark is displayed for up to 500 website visits each month. Once that limit is reached, the badge temporarily stops showing but will automatically resume displaying at the start of the next month.
We hope this helps clarify, and if you have any questions or need help reviewing your account, feel free to reach out to us at care@trustedsite.com. We're happy to help.
Still not seeing the trusted badge after a week. I have sent in all information over a week ago.
Thank you for bringing this to our attention, and we sincerely apologize for the delay and inconvenience. We’ve resolved the issue with your account, and the TrustedSite trustmark should now be displaying correctly. One of our team members has also reached out directly to ensure everything is working as expected.
If you have any further questions or need assistance, please feel free to contact us anytime at care@trustedsite.com. We’re here to help!
It’s pointless and there is a very low limit on the trusted tab shows for the free version. 39$ a month seems way too much for a small business store
Why does the biggest Scam app call themselves TURSTED SITE, they will never reply to a support ticket unless you notify Shopify to get involved, the phone number on the site, no one ever picked up, I canceled 5 times and they still charge me every month till I get Shopify involved to refund it Why does shopify allow a scam app to offer that on their platform THIS IS THE WORST APP AROUND
On est censés faire quoi avec seulement 500 visites dans le plan gratuit ?
Pour avoir eu le badge visible moins d’une demi journée sur mon site, je n’ai même pas eu le temps de constater si oui ou non mon taux de conversion augmentait.
De plus, les tarifs sont délirants et simplement inabordables.
J’ai du mal à comprendre sur quoi ils sont basés...
Nous recevons 25-30 000 visites par mois au minimum et au vu du prix pour ce quota de visites c’est sans nous.
Avant de vouloir truster des sites trustez l’application parce que ce type de pricing ça ne donne pas du tout confiance
Thank you for your feedback. One of our Customer Care representatives will be reaching out to you shortly.
I think this is a scam app, it slows down the site, it tracks all customer info, after a year of using it I'm going to uninstall this today. how do I remove your app code?
Thank you for your review. We are actively investigating this issue. Our support team will be reaching out to you.
DO NOT USE!!!
Want to downgrade my subscription, never got a reply within 7 days!!! So I requested to cancel my subscription, but never got a reply again. It seems they block the words unsubscription or cancel in their database, so they will charge us forever!! Very disappointed!!!!
The trusted site badge doesn't work, just adds a white banner instead. Not what I had in mind when I installed it, now let's hope it doesn't leave a lot of code behind when I delete it.
Thank you for your review. I've forwarded your note to our support team. Someone should be reaching out to assist with this issue.
The badge not displaying, verification site says "certification expired" but everything seems to be ok
